Technical Service Executive

1 week ago

Nilai, Malaysia Sika Full time

**Company Description**

In the Construction sector, our business activities cover the full spectrum of project types ranging from infrastructural development to buildings, from institutional facilities to manufacturing plants. We service our direct customers - concrete producers, contractors and distributors - and stay close to them through our central sales & marketing office in Bangsar South and a network of sales offices in Penang, Johor Bahru, Kuantan, Kuching and Kota Kinabalu. In 2014 our presence in the Malaysian construction continued to grow when our Ipoh Plant was built and running to meet customer demands.

In Malaysia, our Industry Division is the clear market leader in the automotive glass replacement sector (AGR) and the “Sikaflex” brand is instantly recognized as a mark for quality, reliability and performance. In the automotive OEM sector, we are the approved supplier to top German car markets such as Mercedes Benz and BMW. Meanwhile, Sika leads the field in total bonding, sealing, damping, reinforcing and protection solutions for bus, truck and rail vehicle manufacturing, and for the assembly of appliances, industrial equipment and building components.

Sika Kimia Sdn Bhd currently employs more than 400 people in Sales & Marketing, Technical Service, Finance, HR & Administration, Laboratory, Production, Purchasing, Customer Service and Warehouse.

**On-Site Training to Customers**
- Ensure proper usage of tile adhesives, skim coats, plasters, and related products.

**Product Demonstration and Technical Support**
- Perform live demonstrations during seminars, site trials, and client meetings.

procedures.

**Complaint Handling and Troubleshooting**
- Attend to site complaints and requests submitted by sales teams.
- Conduct on-site technical troubleshooting, record findings, and provide

recommendations.
- Collaborate with the Technical Support Manager and QC team when escalation is

needed.

**Product Field Testing and Data Collection**
- Participate in field trials and testing of new or existing building finishing products.

product improvement.

**Internal and External Training Support**
- Assist in classroom and workshop-based trainings organized by TSD.
- Coordinate with Marketing and Sales for technical training events.

**General Department Support**
- Support superior and peer on daily technical service requests.
- Participate in internal meetings, training development, and safety compliance

practices.

**Qualifications**
- Possession of a Malaysian Special Skills Certificate is preferred but not mandatory.
- No prior working experience in the related field is required; training will be provided.
- Hands-on experience with building materials or related fields is an added advantage.
- Dedicated to the job, with a willingness to travel to sites and work outstation as needed.
- Willing to work overtime when required.

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