Business Analyst

2 weeks ago


Kuala Lumpur, Malaysia Smart Screen Asia Full time

REQUIREMENT

1. Requirements Elicitation & Analysis
- Conduct stakeholder interviews, workshops, and site visits (factory floor) to capture

business needs.
- Translate operational pain points into functional and non-functional requirements.
- Map “AS-IS” and “TO-BE” processes for manufacturing workflows (OEE, downtime,

quality, traceability).

2. Documentation Ownership
- Own and maintain key project artifacts: BRD, FRS, user stories, use cases, process

flows, UAT test cases.
- Ensure templates are followed, version-controlled, and signed off before

development or deployment.
- Proactively adapt or improve templates, don’t reject without proposing alternatives.

3. Stakeholder Collaboration
- Work closely with Project Managers, Solution Architects, and Dev Teams to ensure

requirements are understood and feasible.
- Present requirements to customers and internal teams; clearly, confidently, and

constructively.
- Never outsource core documentation without ownership — if you delegate, you still

own quality and review.

4. Quality & Validation
- Lead UAT planning and execution with end-users (plant operators, engineers).
- Validate that delivered solutions meet requirements and drive measurable KPIs
- Flag gaps early; don’t wait for “customer to complain.”

5. Communication & Professionalism
- Communicate respectfully and constructively even under pressure.
- Escalate blockers or misalignments to Project Manager or Head of Service Delivery

; never walk away or point fingers.
- Manage time effectively prioritize documentation as a core deliverable, not an

afterthought.

6. Continuous Improvement
- Document lessons learned and contribute to refining requirement templates,

workshop formats, and validation checklists.
- Stay updated on manufacturing trends, IIoT, MES, and Industry 4.0 standards.

QUALIFICATIONS & EXPERIENCE
- Bachelor’s degree in Engineering, Computer Science, Industrial Tech, or related

field.
- 3+ years as a Business Analyst preferably in manufacturing, IIoT, MES, or industrial

software.
- Experience conducting workshops and documenting requirements for technical

teams.
- Proficient in Confluence, Jira, Visio, Lucidchart, or similar tools.
- Strong communication, facilitation, and problem-solving skills.
- Added advantage
- Certification: CBAP, PMI-PBA, or Scrum Master
- Knowledge of OEE, MTTR, Lean, Six Sigma, or ISO 9001
- Experience with shop-floor systems (PLC, SCADA, Historians, ERP)

**Job Type**: Permanent

Pay: RM8,500.00 - RM10,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person


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