Housekeeping Assistant

Maintain high standards of room cleanliness and sets-ups in the assigned area. Reports any discrepancy occur within their working area. Details 1. To achieve high standards of service in the Housekeeping Department, ensuring maximum comfort for the hotel guests. 2. To report to the office for daily assignments and sign for the assigned Floor Master key according to the Master Key procedure. 3. Collect cleaning supplies and go up to assigned areas. 4. Check that trolleys are properly packed with linens, stationery and other equipment before starting. 5. Check all vacant rooms and give quick dusting over ensure lift-landing, corridors, back of the house and ashtrays along the corridor are cleaned and dust free. 6. To ensure that guestrooms are done in time and up to the standard required with all room requirements. 7. Clean the rooms and bathrooms properly as per Housekeeping standard. 8. Polishes guests' shoes when requested. 9. Freshen the flowers and remove rotting fruits. 10. Provide turn-down service as per the standard required. 11. Reports to Co-ordinator immediately on :mini bar shortage / discrepancies in the vacant room. - Suspicious behaviour of guests. Damages. - Any hotel property misappropriated by guests. - Report missing items in room. - 'œ Lost and found 'œ items. 12. Ensuring that rubbish bags are taken out to rubbish dump. 13. Follow par stocks of linens and supplies set up by the Housekeeping Manager in pantry and Maid cart. 14. In corridors of assigned areas, clean ashtray stands and dust walls along the corridors and windows. Public staircases must be kept clean at all times. 15. Replace stationery and guest supplies in correct amount and location as per standard set up requested by Housekeeping Manager. 16. Makes a special effort to conserve energy by switching off all lights in vacant rooms. 17. Clean and tidy trolleys, stack up linen and stationery for the next day. Clear out buckets, dirty rags/cleaning clothes, which are to be given to laundry for washing and collect back the clean linen for the pantry. Empty vacuum cleaner daily and make sure it is cleaned and polished. 18. Special Duties : Make up rollaway bed and baby cot. - Turn mattresses when necessary. - Attend to the entire filler job according to the daily cleaning schedule. - Report any maintenance defects or broken items. - Rahang and refold guest clothing. 19. Attend training and daily briefing. 20. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, bathtub, shower curtain and floor. 21. Inspect condition of bathrobes and replace soiled/damaged ones. 22. Replace laundry bag and slips. 23. Dust and polish all furniture. 24. Re-align furniture to floodplain. 25. Open all drawers/doors in check-out rooms and remove items left by guest, dust inside. 26. Inspect condition of all furniture for tears, rips or stains, report any damages to the supervisors. 27. Dust pictures, frames and mirrors. 28. Clean all lamps and light switches, check for proper working order. 29. Remove dust, smudges and spills from minibar, ensure it's plugged in and securely locked. 30. Remove dust, stains and marks from all baseboards, ledges and corners. 31. Vacuum carpet in guest rooms. 32. Refresh room with air-freshener after make-up room. 33. Return and instock maid cart at the end of shift. 34. Turn over any lost and found items from guestrooms to the Housekeeping Supervisor. 35. To have a complete understanding of and adhere to the Hotel's policy relating to Fire, Hygiene, Health and Safety. 36. To comply with the hotel's rules and regulations. 37. To perform all other duties than the above requested by the Hotel's Management, the Company and/or your immediate Superior.
A 4 star hotel operating in the heart of Kuala Lumpur
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent