Order Management Specialist

2 weeks ago

Ipoh, Malaysia Executive Compass Full time

* To manage customer orders, to ensure the process is efficient and in timely manner. Overseeing customer transaction experience.

**Responsibilities**:

- Reconcile and audit customer booking packages against the Global Booking policy, SOX, and Revenue policies.
- Review purchase orders for completeness and accuracy.
- Enter and Book orders in the global Oracle ERP System including service contracts.
- Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met.
- Interface with customers, Sales and other departments to address and resolve issues related to bookings and customer sat.
- Ensure all bookings are entered according to SLA’s.
- Provide timely order status and tracking information to internal and external customers.
- Work with key account Sales and Services engineers on all levels of support for external customers to resolve complex scheduling issues.
- Must be able to interpret and understand the meaning of Incoterms as they relate to domestic and international bookings.
- Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements.
- Provide month end and quarter end support as needed to achieve corporate goals.
- Participate in projects and goals to support Department and Corporate goals.
- Process post sale service orders and RMA’s in Oracle ERP system.
- Communicate and coordinate shipments.

**Requirements**:

- Degree with minimum 6- 8 years related experience in Order Management working in a complex environment.
- Solid understanding of revenue recognition rules and guidelines.
- Knowledge of Incoterms and business practices.
- Strong attention to detail and commitment to operational excellence.
- Outstanding written and verbal communications skills. (Must be fluent in English)
- Well organized and able to effectively handle multiple tasks.
- Must work US hours and weekends as required.

**Job Type**: Permanent

Pay: RM5,500.00 - RM8,500.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary

Application Question(s):

- Are you able to work US hours? (From 6am - 3:15pm)
- Are you able to support for weekends when required?

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer order management: 5 years (preferred)

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