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Customer Service Live Chat

2 weeks ago

Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN BHD Full time

We're seeking a friendly and customer-focused **Digital Live Chat Consultant** to provide real-time support, resolve issues efficiently, and enhance the digital customer experience. As the first point of contact, you'll deliver high-quality service and represent our brand with professionalism and care.

**Key Responsibilities**:

- **Live Chat Support**: Engage with customers in real-time via live chat, responding promptly and professionally to inquiries regarding products, services, orders, troubleshooting, and more.
- **Customer Assistance**: Provide clear, accurate, and helpful responses to customer queries, aiming for high customer satisfaction. Resolve complaints or issues by offering solutions or escalating to the appropriate department when necessary.
- **Product Knowledge**: Key responsibilities include providing knowledgeable, empathetic support; resolving customer issues promptly; and maintaining accurate records of interactions. The role involves promoting products, guiding purchases, collaborating with internal teams, and using customer feedback to drive service improvements
- SPM/Diploma/Degree
- Proven experience in customer service, live chat support, or a related role.
- Strong written communication skills with a clear, professional, and friendly tone.
- Excellent problem-solving abilities and a customer-centric mind-set.
- Ability to work efficiently in a fast-paced environment with multiple chats at once.
- Comfortable with digital tools and platforms for live chat, CRM systems, and customer support software.
- Ability to multitask and manage time effectively.
- A positive attitude with strong interpersonal skills.

**Why Join Us?**
- Be part of a dynamic team with a focus on customer satisfaction and continuous improvement.
- Work in a collaborative and supportive environment with ample opportunities for career growth.
- Competitive salary and benefits package.
- Flexibility with remote or hybrid working options.
- A chance to be at the forefront of delivering exceptional customer service and digital experiences.

If you enjoy helping people, thrive in a fast-paced environment, and have a passion for delivering excellent service, we would love to have you on our team as a **Customer Service Digital Live Chat Consultant**.

Joining Date : 14th July 2025

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Early shift
- Rotational shift

Supplemental Pay:

- Attendance bonus
- Performance bonus

Work Location: In person

Expected Start Date: 07/14/2025