Customer Services
10 hours ago
**Industry: Finance service industry**
**Tenure: Permanent/ Contract**
**Responsibilities**:
1. To attend to inbound/ outbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration processing
2. To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries/requests, where applicable.
3. To coordinate closely with unit leaders/management in managing individual call time and volume (i.e. AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.
4. To participate in training so as to ensure continuous enhancement of skills and knowledge to deliver quality service.
5. To promote/cross-sell the company’s product and services pro-actively when opportunity arises.
6. Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements
Pay: Up to RM3,500.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- How many experiences in inbound call?
- How long is your notice period?
- What is your expected salary?
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