Customer Service Representative

5 days ago

Cyberjaya, Malaysia Inov8 Solutions SDN BHD Full time

**求人票 / Job Descriptionカスタマーサポートアソシエイト（日本語対応 / Japanese-Speaking Associate - Retail Support）**

**勤務地 / Location**: Cyberjaya, Malaysia
**入社予定日 / Expected Joining Date**: Mid-November 2025

**ポジション概要 / Position Summary**

マレーシア拠点にて、日本語を使用したお客様対応（電話・メール・チャット）を担当いただきます。
Eコマースやカスタマーサポート業務の経験をお持ちの方を歓迎します。

**主な業務内容 / Key Responsibilities**
- お客様からの問い合わせへの対応（電話・メール・チャット）
- 問題の特定および適切な解決策の提案
- 緊急案件・クライアント指定事項のエスカレーション
- プロセス改善に関するフィードバックや提案
- 新しい手順やアップデート情報の把握と遵守
- 勤務態度（出勤率・時間厳守）の維持
- 上司・チームリーダーからのその他の指示事項
- Identify and resolve issues effectively and professionally.
- Escalate high-priority cases as per client procedures.
- Provide feedback on process improvements.
- Stay updated with new policies, tools, and changes.
- Maintain attendance, punctuality, and productivity standards.
- Support ad-hoc responsibilities as directed by the supervisor.

**求めるスキル・経験 / Required Skills & Qualifications**
- 日本語での優れたコミュニケーション能力（読み・書き・話し）
- 顧客志向が高く、丁寧で迅速な対応ができる方
- カスタマーサポートまたはEコマース業界での経験がある方歓迎
- 英語での基本的なコミュニケーションスキル（チーム内連絡用）
- 夜勤・シフト勤務に対応できる方
- 学歴：短大・専門学校卒以上または同等の職務経験
- Excellent communication skills in Japanese (written & spoken).
- Strong customer service mindset and problem-solving skills.
- Experience in e-commerce or customer support preferred.
- Basic English communication ability for internal coordination.
- Willingness to work in rotational shifts including weekends if required.
- Diploma or equivalent work experience preferred.

**勤務条件 / Employment Details**
- **給与 / Salary**: MYR 8500 - 9,500 per month (based on experience)
- **雇用形態 / Employment Type**: 1-year renewable contract
- **勤務時間 / Working Hours**: 9 hours per day (including 1-hour break), 5 days a week - rotational shifts may apply
- **勤務地 / Location**: Cyberjaya, Malaysia
- **入社時期 / Joining Date**: Mid-November 2025 (flexible based on visa processing)

**福利厚生 / Benefits**
- 就労ビザサポート（マレーシア政府認可）
- 医療保険および法定社会保障（EPF / SOCSO / EIS）
- 有給休暇・病気休暇制度あり
- 研修・キャリアサポートあり
- 国際的な職場環境での勤務機会
- Work Visa sponsorship and relocation assistance
- Medical insurance and statutory Malaysian benefits
- Paid annual and medical leave
- Professional training and development support
- Exposure to a multicultural and international work environment

**採用プロセス / Selection Process**
- 書類選考 → オンライン面接（日本語および英語） → オファー・ビザ申請 → 入社
- Document screening → Online interview (Japanese/English) → Offer & Visa process → Onboarding

雇用形態: 契約社員, 請負
契約期間: 12か月

給与・報酬: RM8,500.00 - RM9,500.00 月給

応募者への質問:

- Are you able to join in Malaysia by Mid November?

言語:

- Native level Japanese (必須)

勤務地：出社勤務

開始予定日: 15/11/2025

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