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Customer Service Officer
2 weeks ago
**RESPONSIBILITIES**:
- To schedule duty roster for the department and supervise attendance.
- To answer telephone calls and pas all calls properly to the relevant personnel / department.
- To provide information and directions to tenants / shoppers at the Mall, i.e. shops location, promotions activities, etc.
- To handle lost children until such the parent / guardian are paged via the PA system to claim their children.
- To handle lost item by shoppers who have lost / misplaced any items while in the Mall.
- To assist in any activities i.e. registration for colouring contest, etc.
- To assist in giving out free gifts to shoppers who have made purchases at the Mall during promotions such as Anniversary Celebration, Festive Season, etc.
- To distribute circulars to tenants.
- To maintain the shopping mall's image i.e. Information Counter is kept tidy at all times with relevant brochures displayed to the public.
**REQUIREMENTS**:
- Must be able to communicate very well in Bahasa Malaysia and English.
- At least 2-3 years(s) of working experience in similar capacity.
- Good general knowledge of the surrounding areas of the shopping centre, local prominent landmarks and transportation infrastructure.
- Good interpersonal and documentation skills.
- Able to operate MS Office - Excel & Words.
- Must be willing to work on Shifts, Weekends and Public Holidays.
- Position is based in **JOHOR BAHRU**.
**Job Types**: Full-time, Permanent
Schedule:
- Rotational shift
