Guest Service Officer

Guest Service ManagerThe Magellan Sutera Resort, Sutera Harbour ResortThe Magellan Sutera Resort invites suitably qualified and experienced candidates to apply for the position of Guest Service Manager. We are seeking a dynamic hospitality professional with strong leadership capabilities, exceptional guest-relations expertise, and a proven background in...

Responsibilities: - Assist in plan and conduct training to all personnel in the Front Office. - Responds to any guest complaints concerning services from all areas of operation. - Troubleshoot, de-escalate and make appropriate decisions for the operations as needed. - Responsible for creating a positive work environment for team, being a good leader, and...

We are looking for a Front Office (Guest Service Assistant) to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. Below is the requirements for your reference: - Checking guests in and out. - Receiving and managing reservation - Verifying guests' payment methods during check-in. - Providing customer service...

**Responsibilities**: - To assist with daily operation at Front Office. - To assist guests during arrival and departure. - To build guest loyalty and satisfaction, while maximising room revenue and occupancy. - To create unforgettable stay for our guests. - To handle guest's enquiry, feedback and reservation. - To sell tours pakcages. **Key...

Shangri-La Rasa Ria, Kota Kinabalu Be part of our Shangri-La family! At Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like...

**GUEST SERVICE AGENTS / CUSTOMER SERVICE** **Requirements**: - Must be able to work shift rotations and cover 24-hour hotel operations. - Open to male and female applicants. - Fluency in English and Malay is required; proficiency in Mandarin is an added advantage. - A customer-centric attitude with excellent communication and interpersonal skills. -...

_**MING GARDEN HOTEL & RESIDENCES**_ Be the first point of contact for guests, providing a warm welcome and ensuring a positive and memorable experience. Handling guest inquiries, managing reservations, and facilitating excellent customer service to enhance overall guest satisfaction. **Job Type**: Contract Pay: RM1,700.00 - RM1,800.00 per...

**Additional Information** **Job Number**25157165 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Kota Kinabalu, Jalan Albert Kwok, Kota Kinabalu, Malaysia, Malaysia, 88000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every...

Summary We are looking for a passionate and dynamic Guest Experience Manager to lead and enhance the overall guest journey at Hyatt Centric Kota Kinabalu. In this role, you will work closely with the Front Office, Housekeeping, and Food & Beverage departments, ensuring seamless operations and exceptional service that align with our brand standards. Your...