Technical Support

3. Document and track support requests and resolutions in the ticketing system. 4. Escalate complex issues to higher level technical staff or management when necessary. 5. Assist in the setup, configuration and maintenance of computer systems and peripherals. 6. Offer guidance on best practices and procedures to customers to prevent future issues. 7....

Job Type: Permanent with the Client Job Location: Cyberjaya, Malaysia (Onsite) JOB SCOPE: - They may need to ensure all the incidents were resolved within the SLA and the system - availability is in order on the daily basis. - The person must be able to work in a team environment and be able to communicate - effectively with other team members. - The...

**Responsibilities** - Schedule with customers on preventive maintenance activities - Document technical knowledge in the form of guide and manual - Liaise with external contractual support or vendors for hardware / software problems or defective products **Requirements**: - Bachelor’s degree in Information Technology or equivalent - Experience in...

The level 1 Technical and Pre/Post-Sales Support Representative Agent is the initial request handler who takes the incoming customer request. Mission Statement: We will be the greatest customer engagement services company in the world, rich in diversity and talent. Operating Philosophy: Visibility - Allows us to quickly see and address problems and...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...

OverviewQuest Technical Support is currently looking for anEnterprise Technical Support Engineerbased in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team.Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT...

As a Technical Support Intern at Proofice Technology, you will assist our technical team in providing support for web-based systems, CCTV, and surveillance solutions. You will gain hands-on experience in troubleshooting, installation, testing, and maintenance of ICT and security systems, while learning from industry professionals in a real working...

About the Company About the Role In this position, you will work in a dynamic atmosphere where you would be required to multitask, make time critical decisions, achieve targets before deadline. You need to take care of assigned existing customers. Retain these customers month over month and charge recurring fees along with upsells. What you will do -...

Selangor, MalaysiaJob Family Group:Production Engineering UpstreamWorker Type:RegularPosting Start Date:November 17, 2025Business unit:Projects and TechnologyExperience Level: Experienced ProfessionalsJob Description: What's the roleThe TAS OSE teams provide remote operational support to Shell asset. This role is to provide remote operational support to SMEP...