Clinic Operation Manager

**Job Description: Clinic Operational Manager**

**Position**: Clinic Operational Manager.

**Reports To**: Clinic Director.

**Key Responsibilities**:

- ** Operational Management**:

- Oversee daily operations of **all clinic branches** to ensure efficiency and effectiveness.
- Coordinate with different departments to streamline processes and improve patient care across the network.
- Manage and resolve operational issues promptly at all locations.
- ** Performance Data Coordination**:

- Distribute performance surveys and feedback forms to employees, peers, supervisors, and relevant stakeholders across all branches.
- Collect and compile performance data from various sources across the network.
- Maintain detailed and organized records of employee performance, attendance, and leave management for all staff under operational purview.
- Assist in generating performance reports and summaries for review by HR and management.
- ** Key Metrics Measurement**:

- Identify and track key performance indicators (KPIs) that drive clinic optimization and success, including financial and revenue metrics, **benchmarking across branches.**:

- Analyze data to identify trends, inefficiencies, and areas for improvement across the network.
- Provide regular reports on key metrics to the Clinic Director and management team.
- ** Standard Operating Procedures (SOPs)**:

- Compile and create comprehensive SOPs for all operational processes within each clinic branch, ensuring network-wide consistency where appropriate.
- Ensure SOPs are up-to-date and reflect current best practices and regulatory requirements.
- Train staff on SOPs and monitor adherence to ensure consistency and quality in operations across all locations.
- ** Administrative Support**:

- Assist in scheduling peer reviews, performance meetings, and training sessions network-wide.
- Provide administrative support to the HR department and clinic management related to operational matters.
- Facilitate communication between departments and branches to ensure smooth data collection and operational processes.
- ** Quality Assurance**:

- Ensure compliance with clinic policies and procedures across all branches.
- Maintain high standards of clinic cleanliness, presentation, and hygiene consistently across the network.
- Monitor and ensure the quality of patient care and services provided at all locations.
- ** Team Coordination**:

- Support HR in the onboarding process and ensure new hires understand operational procedures and performance expectations applicable to their branch and the overall network.
- Coordinate training and development activities for clinic staff, potentially standardizing across branches where feasible.
- Foster a positive and productive work environment throughout the clinic network.
- ** Financial Management & Revenue Generation**:

- Assist in budget planning and cost management for **all clinic branches.**:

- Monitor inventory levels and ensure timely reordering of supplies, potentially identifying opportunities for bulk purchasing or network efficiencies.
- Develop and contribute to the implementation of strategies to enhance clinic revenue streams across **all branches.**:

- Analyze market trends and patient data across the network to identify opportunities for service expansion, optimized pricing, or new revenue initiatives.
- Collaborate with the Clinic Director and potentially marketing teams on initiatives aimed at patient acquisition, retention, and optimizing service utilization to drive revenue growth across the network.
- Monitor financial performance against revenue targets for each branch and the network overall, providing insights for strategic adjustments.
- ** Confidentiality and Compliance**:

- Handle all performance-related and financial data with the highest level of confidentiality.
- Ensure compliance with company policies, data protection regulations, and relevant healthcare regulations across all operations.

**Qualifications**:

- ** Education**:

- Bachelor’s degree in Business Administration, Healthcare Management, Operations Management, or a related field.
- ** Experience**:

- Previous experience in operations management, healthcare administration, or a similar role.
- ** Proven experience in managing multiple locations or overseeing operations across a network.**:

- Experience in compiling and creating SOPs, preferably for multi-site operations.
- Experience or demonstrated understanding of revenue generation principles or business development, preferably in a service-oriented or healthcare environment.
- Familiarity with performance management systems and tools.
- Proficiency in data analysis and metric tracking.

**Skills**:

- Strong leadership and organizational skills, **capable of managing complexity across multiple sites.**:

- Proficiency in Microsoft Office (Excel, Word, Outlook) and Google Workspace.
- Excellent attention to detail and accuracy.
- Good communication and interpersonal skills, **effec