Security - Cisco Tac Networking Support (Japanese)

22 hours ago

Kuala Lumpur, Malaysia JPR Corp Full time

Requirements

Role: Cisco TAC Networking Support

Your Impact:
Diagnose, troubleshoot, and replicate customer issues, research and identify solutions to them.

Effectively communicate on a peer level with IT professionals within customer accounts to recommend and communicate solution strategies quickly and accurately.

Ensure proper recording of customer reported problems and maintaining status of problem and problem resolution in case problem report tracking system.

Actively participate and proactively document customer questions, issues, resolutions, and specific implementation scenarios in the knowledge database

Effectively document and communicate customer questions, issues, and requirements to support management, product management and development.

Participate in the technical review process for new product launches.

Certifications:
CCIE Security

Your Experience:
6-8 years of Enterprise support Experience in Network security/SSL VPN domain

Curious and a self-starter - when you hit an obstacle you research and investigate until you solve it.

A strong engineer - you have been in our customers shoes before and can anticipate their challenges and needs.

Highly organized - you can calmly juggle multiple tasks and priorities and keep all the relevant people and systems updated as you go along.

A team-player - you ll need to be able to leverage entire GEC Team and work with other cross-functional teams as needed and keep everyone informed.

Comfortable talking and conduct a virtual meeting with customers.

Able to communicate complex ideas, concepts and technology.

Good network troubleshooting skills with the Fair understanding of TCP/IP, subnetting, routing, VLANs, and protocols including HTTP1/2, DNS, SNMP, FTP.

Good knowledge of AAA servers (AD/LDAP/Radius)

Knowledge of Security Technologies and Protocols: Firewall, TLS/SSL, Http/Https.

Good to have Knowledge of Enterprise Apps and Enterprise Security: SAML/SSO, IPSEC, PKI, traditional overlay VPN technologies.

Good to have Knowledge of virtualization and hypervisors: VMware vSphere, MS Hyper-V, KVM.

Good to have Knowledge of with cloud computing vendors: AWS, Azure, Google Cloud.

Good to have knowledge of Linux/Unix.

Basic to intermediate level knowledge of Load Balancers and WAN Optimization.

Great passion for improving customer experience and in delighting customers by helping them meet their desired outcomes, easily.

Basic project management skills.

Good to have Knowledge of working with JIRA, Salesforce CRM.

**Benefits**:
One-way ticket for relocation (we will book the flight for you.)

One-time relocation compensation: 1,700 MYR

Monthly mobile allowance: 200 MYR

Monthly Internet and WiFi allowance: 130 MYR

Local medical insurance for employee and dependances (Full coverage during employment.)

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

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