IT Help Desk

10 hours ago

Kuala Lumpur, Malaysia amIT Global Solutions Sdn Bhd Full time

Responsibilities
- Provide 1st level hardware and software troubleshooting assistance over the phone or remotely
- Log service tickets into the SITI’s Call Management System. If not resolved, escalate service ticket to appropriate support groups.

Required skills & Experience
- Excellent command of the English Language both written and verbal (Other languages like Mandarin would be an added advantage)
- Excellent customer service skills and time management skills
- Self-motivated individual with excellent interpersonal and communication skills
- Committed to work in teams and ability to share their knowledge for the benefit of the team and service.
- Strong problem solving and analytical aptitude and willingness to continually develop their skills.

**Job Type**: Contract

**Salary**: RM1,772.02 - RM5,000.00 per month

**Benefits**:

- Health insurance

Application Question(s):

- Local Malaysians?
- Notice period? (mandatory to apply)

**Experience**:

- IT HELP DESK: 2 years (required)
- L1 Support: 2 years (required)

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