Assistant Manager

**Company Description**
We take care of our employees, and they take care of our customers

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
**Job Description** Scope of Position**

To further develop the air export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policies and procedures.

**Major Duties and Responsibilities**

**Operations**
- Create and maintain an effective department organization chart, which is designed for flexibility and growth
- Prepare, execute, monitor and update at regular intervals the business plan for the department
- Monitor and improve key departmental productivity indicators.
- Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
- Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
- Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
- Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
- Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
- Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
- Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
- Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRS database
- Ensure Customer reviews are completed with your regular customers
- Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
- Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
- Take an active role in the transition of new business/ updates to existing business

**Qualifications**
- 4 years of industry specific qualification
- Proven leadership attitude and background
- Graduate of Iata/Fiata Introductory Course (preferred)
- Strong market and product knowledge
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Proven negotiation skills
- Good computer skills (Excel, Word)

**Additional Information**
Expeditors offers excellent benefits:

- Employee Stock Purchase Plan
- Training and Personnel Development Program