Customer Service Assistant
1 week ago
**職責:**
- 優化客戶服務體驗,培養積極參與的客戶並促進有機成長。
- 掌控客戶問題並追蹤問題直至解決。
- 建立明確的使命並啟動針對該使命的策略。
- 制定服務程序、政策和標準。
- 保留準確的記錄並記錄客戶服務行動和討論。
- 分析統計數據並編制準確的報告。
- 招募、指導和培養客戶服務代理,並透過鼓勵和授權創造一個讓他們能夠脫穎而出的環境。
- 密切關注行業發展,並將最佳實踐應用於需要改進的領域。
- 維護資源並利用資產來實現定性和定量目標。
- 遵守並管理核准的預算。
- 根據優先順序保持有序的工作流程。
**要求:**
- 擁有豐富的客戶服務、零售管理或助理行政文員工作經驗。
- 機械加工備件的工作知識(如果有)
- 具有提供客戶服務支援的經驗。
- 管理方法和技術的典範知識。
- 英語優秀。
- 客戶服務軟體、資料庫和工具的工作知識。
- 了解行業最新技術趨勢和應用。
- 具有策略性思考和領導能力。
- 優秀的面對客戶和溝通能力。
- 進階故障排除和多任務技能。
- 客戶服務導向。
- 至少擁有工商管理或相關領域的學士學位。
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