Customer Service Executive

2 weeks ago

Melaka, Malaysia Tribe Business Services Sdn Bhd Full time

**Company Overview**
Tribe, a dynamic customer support solutions provider, is expanding its remote team to support a premier client in the mobile gaming industry. We seek passionate professionals dedicated to delivering exceptional customer experiences through efficient inquiry resolution and proactive service excellence.

**Key Responsibilities**
- Troubleshoot and escalate issues in compliance with company protocols
- Operate multiple systems simultaneously while maintaining service quality
- Uphold a customer-centric approach in all interactions to enhance satisfaction

**Why Join Us?**
- **Attractive Compensation**: RM3,000 monthly base salary
- **Career Growth**: 80% of leadership roles filled through internal promotions
- **Comprehensive Benefits**:

- Medical insurance & maternity leave & Paid training and professional development
- **Performance Incentives**: KPI-based rewards
- **Requirements**:

- **Language Proficiency**: Fluent in Mandarin and English (written & spoken, assessment required)
- **Experience**:

- 1+ year in customer service (required) & 1+ year in mobile gaming (preferred)
- **Technical Skills**: Proficiency in Microsoft Office. Ability to multitask across digital platforms

**Application Process**

**Pre-Screening Questions**:

- Do you possess a reliable laptop and internet connection?
- Are you comfortable with the RM3,000 base salary?
- Can you commence employment immediately if selected?
- Are you available to work weekends/public holidays as needed?

**Job Type**: Full-time

**Benefits**: Health insurance, Maternity leave, Professional development, Promotion opportunities, Work from home

**Experience**:

- Customer service: 1 year (required)
- Mobile gaming: 1 year (required)

**Language**: Mandarin (required), English (required)

Pay: RM3,000.00 per month

**Benefits**:

- Professional development
- Work from home

Application Question(s):

- Can attend interview on Tuesday or Thursday from 2pm to 3.30pm?
- Do you have own laptop and internet at home?
- Are you willing to work on weekends and public holiday
- Do you have experience in call centre/ customer service?
- Do you have experience in gaming industry?
- Are you ok with salary RM3,000

Work Location: In person

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