Customer Service Logistics Specialist

1 week ago

Bukit Mertajam, Malaysia Charterway Corporation Sdn Bhd Full time

**Job Title**: Customer Service Logistics Specialist**

**Job Type**: Full Time**
**Work Mode**: On-site**
**Location**: Penang, Malaysia**
**Minimum Qualification**: Bachelor's degree**
**Years of Working Experience**: 1-3 years**
**Salary Range**: RM 2500 to RM 3500**

**Key Responsibilities**:

- Provide excellent customer service support through effective communication and problem-solving skills
- Manage customer inquiries, orders, and complaints in a timely and professional manner
- Coordinate with internal teams and external partners to ensure smooth logistics operations
- Assist in sales and marketing activities to promote products and services
- Monitor and track shipments, inventory levels, and delivery schedules
- Collaborate with cross-functional teams to optimize supply chain processes and improve customer experience

**Key Requirements**:

- Bachelor's degree in Business Administration, Logistics, or related field
- 1-3 years of experience in customer service, sales & marketing, and logistics management
- Strong communication skills with proficiency in English and local languages
- Proven ability to handle multiple tasks and prioritize responsibilities effectively
- Knowledge of supply chain management principles and logistics operations
- Proficiency in Microsoft Office and CRM software

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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