Client Manager

11 hours ago

Petaling Jaya, Malaysia KPMG Malaysia Full time

Client Manager - Indirect Tax (KDN)

**Description**:
Kuala Lumpur is the host to KPMG Delivery Network's ASPAC Compliance Delivery Centre (''ACDC''), which offers Indirect tax compliance services in ASPAC. The team is culturally diverse, comprising of many different nationalities, backgrounds and skills. ACDC offers end-to-end compliance support for clients and is powered by advanced technology and automation, robust processes and a highly skilled team of client centric professionals. Be part of this exciting journey within KPMG and expand your Indirect Tax Knowledge across the region, whilst you are being coached and trained by multiple professionals across the firm.

**Responsibilities**:

- Team leadership role which will be managing a cluster of professionals delivering compliance services for specific countries.
- Manage an assigned portfolio of clients to deliver strong client service.
- Ownership of the team's performance management to deliver accurate and effective indirect tax compliance services.
- Manage the transition of new clients into the Centre.
- Build strong relationship with clients. Participating in client meetings to
- up on milestones and enhance efficiency in the project
- Able to work independently and to initiative marketing ideas to develop the service line.
- Proactive and forwarding thinking to lead the service line.
- Review all tax submissions and tax correspondences drafted/prepared by team members.
- Review all tasks performed by team member in ensuring the tasks are performed in accordance with instructions and timelines.
- Manage the performance of the team through regular communication, feedback, performance review, and coaching.
- Evaluate ways to improve the workflow and optimize process effectiveness.
- Work closely with ASPAC leadership to ensure the overall client experience is always top quality.
- Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.

**Requirements**:

- Multiple years experience leading and managing a team is required with indirect tax scope.
- At least 5 years of experience in a Tax related function with strong exposure to VAT
- Strong written and spoken English language knowledge is a must
- Expert knowledge of value added tax (VAT) is required
- Experience in VAT in ASPAC region is an advantage
- Ability to identify potential problems and issues and articulate them clearly to clients
- Strong oral and written communication skills
- Experience in VAT compliance process improvement is an advantage
- Curiosity and passion to find solutions to client's needs

Job ID 175999627

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