Junior IT Officer

1 week ago

Nusajaya, Malaysia Future Food Sdn Bhd Full time

**Job Scope**

**1. Technical Support**
- Provide first-level support to users on hardware, software, network, and system issues.
- Respond to IT helpdesk tickets and ensure timely resolution.

**2. Hardware & Software Maintenance**
- Install, configure, and maintain computer systems and peripherals (printers, scanners, etc.).
- Ensure software updates, patches, and antivirus definitions are current.
- Assist in maintaining an inventory of hardware and software assets.

**3. Network & Systems Support**
- Support basic network setup and maintenance (e.g., LAN/Wi-Fi connectivity).
- Monitor system performance and report irregularities to senior IT staff.

**4. Documentation & Reporting**
- Maintain documentation of support issues and resolutions.
- Assist in updating IT policies, procedures, and user guides.
- Prepare reports on IT support activities and inventory updates.

**5. IT Projects & Rollouts**
- Support IT infrastructure projects such as hardware rollouts, system migrations, and upgrades.
- Participate in testing and deployment of new tools and systems under supervision.

**6. Security & Compliance**
- Help monitor compliance with IT security policies.
- Report any suspected security incidents to senior IT personnel.

**Optional Skills/Responsibilities (based on organization needs)**:

- Basic knowledge of Microsoft 365, Google Workspace, or other enterprise tools.
- Familiarity with basic scripting or automation (e.g., PowerShell, Bash).
- Support for company website or internal systems (e.g., CMS, ERP).
- Support for audio/visual equipment in meetings or events.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,200.00 - RM3,000.00 per month

**Benefits**:

- Flexible schedule
- Meal allowance
- Meal provided
- Opportunities for promotion

Schedule:

- Fixed shift
- Monday to Friday

Supplemental Pay:

- 13th month salary
- Overtime pay
- Yearly bonus

Application Question(s):

- Your expected salary?

**Experience**:

- IT support: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person

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