Client Facing Digital Marketing Account Manager

WARNING: ONLY APPLY THROUGH THIS FORM HERE, nothing else will be entertained: **ABOUT US** **Our Mission** is to be the most powerful platform for getting customers online. We work in partnership with our clients and not treat them as yet another number. **IMPORTANT: PLEASE READ THIS JOB DESCRIPTION** **(A) How would you contribute to the team** - Being the main point of contact for the bulk of our clientele and building a good working relationship as the representative for the company. - Documentation of everything that is being communicated with the client - Work with Specialists to prepare Facebook Ads/Google Ads/SEO audits, identify further opportunities to achieve better results for our clients, and educate clients on our SEO, PPC and Facebook Ads strategy and tactics. - Keeping clients updated weekly with the work that we do and making recommendations to our team on how to better their marketing campaigns - Onboarding and better understanding of clients’ businesses (We work with clients in all niches, so you must be a good problem solver) - Be resourceful to Google anything you're unsure of and solve problems even without much guidance. - Providing a great customer experience for our clients. (Such as responding to them within 2 hours during office hours) - Document Standard Operating Procedures (SOPs) for tasks you perform - Sending monthly performance reports (SEO, PPC, Facebook Ads) - **Be able to cover Paid Ads Specialist role if staff is absent or vacant**: - Conduct Campaign Review and Renewal with clients - Conduct research on the client's business and buyers' persona for all clients assigned to you - Any other ad-hoc tasks relevant to your areas of expertise and strengths - Minimum of 2 years relevant hands-on experience in Paid Search and Social Media experience in a Digital Marketing agency environment. - Experience in Go-High Level and SEO are a **plus** and will be compensated accordingly - Enjoys helping clients succeed with digital marketing - Strong verbal and written command of English - A Process Driven mindset, Is Well-organised, Strong attention to detail (i.e. believes in SOPs, step by step guides, data documentation) - A positive, problem-solving, open and transparent attitude - Strong project management skills - Strong team management and people skills - Strong management of Google Drive & savvy with Google Sheets **(C) If you are shortlisted for this role, the next steps are**: - Complete a trial assignment. - Schedule a virtual interview via Zoom. - You are also expected to have a stable internet connection, working mic and camera setup on your laptop. - You must show your face and be expected to be in a conducive quiet environment. - We'll ask you a few questions about yourself. - Be ready to reveal your expected salary and negotiate accordingly. **(D) BY APPLYING, YOU AGREE COMMITTING YOURSELF TO THE FOLLOWING**: - Please work full-time from Monday to Friday, Singapore time, from 9 am to 6 pm. - Be contactable during your working hours and attend our daily meeting at 9 a.m. sharp with your camera turned on to communicate with our team and the client. **(E) Expectations**: - This is a remote role and we prioritise **efficiency** and timely completion of tasks. There may be a need for you to visit the office once it has been established. - We encourage showcasing your capabilities and value before salary negotiations. - This is a full-time contractor role **without** employee insurance. - **Conflicts of Interest**: If you are an **agency owner** or **freelancer** providing freelancing services that conflict with our agency's offerings, we cannot consider you for this role. - You must adhere to our **complex **SOPs and workflow. Guidance will be given to those that are willing to learn. - You are expected to be willing to learn and take on responsibilities that is within your area of expertise. (i.e. Any other ad-hoc tasks) - You are expected to contribute actively to our mission, vision, and company culture. This includes hosting of trainings for the team. - You will manage a list of clients and be expected to deliver successful campaign outcomes. - You are expected to document data and submit work done on a daily, weekly and monthly basis. - You are expected to be responsive within **30** mins when possible and ask questions for clarity as following instructions is vital to our success. We only want to work with great humans with great character. If you and I are like-minded, let's grow together.If you can't agree to any of these expectations and don't think that we're a great fit to work together, please do **not** apply. All the best ...**(F) Message from our General Manager - (This is NOT going to be an easy role)** - Bad news._ - The very fact that you're reading this message means you're eyeing a role at our company that's, well, it’s gonna be quite the challenge._ - It's not your typical gig; it'll demand a whole new version of you. Picture it as "You 2.0