QA Search Operation

2 weeks ago


Kuala Lumpur, Malaysia Language Talent Solutions Full time

**We are recruiting for the biggest Social Media Company**

Working hours: Monday - Friday (10AM-7PM)
Permanent role

**Operation & Data Management**

You will perform daily operational tasks including quality inspection, policy and process optimization, queue assignment and handling escalations of the labelling project.

You will work closely with respective project stakeholders and vendors to stay up to date with policy developments and provide feedback on implementation and execution.

You will be performing daily audit on internal system and provide analysis of errors and feedback to respective teams (R&D & Product Manager).

You will be monitoring the quality scored of agents and run root cause analysis to the management team.

You will be monitoring project data, record daily output and quality scores, prepare data analysis/report of projects as well as validate reports and data provided to stakeholders/partners.

**Training Management**

You will be localizing the policy guidelines designing training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labellers successfully go-live within the targeted time frame.

You will deliver process/product/policy training in classroom and/or virtually to new joiners.

You will be involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of team.

**Job Types**: Full-time, Permanent

**Salary**: Up to RM6,500.00 per month

**Benefits**:

- Dental insurance
- Meal allowance
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus



  • Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time $4,000 - $6,000 per year

    ResponsibilitiesAbout the TeamThe Search-Model Data team at TikTok provides labeling services covering over 20 countries/regions and 18 languages. The team provides data labeling for training and testing of search models for various business segments, such as search ranking(user experience improvement), search recommendation, search ads, and search security...


  • Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time 30,000 - 60,000 per year

    ResponsibilitiesAbout the Team The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. The T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time

    ResponsibilitiesAbout the Team The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. The T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ByteDance Full time $80,000 - $120,000 per year

    ResponsibilitiesAbout the TeamThe Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.The T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating...


  • Kuala Lumpur, Malaysia ByteDance Full time

    **Search Operations Quality Assurance - Evaluation & Investigation** - Kuala Lumpur Regular - Operations Job ID: A91269A **Responsibilities** About the Team The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. The T&S evaluation and investigation team,...

  • Quality Assurance

    1 week ago


    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • Quality Assurance

    3 days ago


    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...


  • Kuala Lumpur, Malaysia HR-Tag Full time

    Ensure legal compliance and safety of content uploaded to our platform. - Responsible for the development, improvement, and maintenance of standards for the security of our online communities. - Improve users’ search experience by determining their search needs through query and tools, and subsequently to sort it out by classification of requirements. -...