QA Search Operation
2 weeks ago
**We are recruiting for the biggest Social Media Company**
Working hours: Monday - Friday (10AM-7PM)
Permanent role
**Operation & Data Management**
You will perform daily operational tasks including quality inspection, policy and process optimization, queue assignment and handling escalations of the labelling project.
You will work closely with respective project stakeholders and vendors to stay up to date with policy developments and provide feedback on implementation and execution.
You will be performing daily audit on internal system and provide analysis of errors and feedback to respective teams (R&D & Product Manager).
You will be monitoring the quality scored of agents and run root cause analysis to the management team.
You will be monitoring project data, record daily output and quality scores, prepare data analysis/report of projects as well as validate reports and data provided to stakeholders/partners.
**Training Management**
You will be localizing the policy guidelines designing training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labellers successfully go-live within the targeted time frame.
You will deliver process/product/policy training in classroom and/or virtually to new joiners.
You will be involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of team.
**Job Types**: Full-time, Permanent
**Salary**: Up to RM6,500.00 per month
**Benefits**:
- Dental insurance
- Meal allowance
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
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