Customer Service Assistant
2 days ago
**Key Responsibilities**:
- Respond promptly to customer inquiries and request through phone communication.
- Obtain and evaluate all relevant information to handle service inquiries.
- Handle, escalate and resolve customer complaints.
- Record customer information and communication records.
- Eagerness to learn and contribute ideas to make continues improvements.
- Consistent in delivering excellent service standards to customers and maintain high customer satisfaction.
**Requirements**:
- Good communication skills and able to interact with all levels of people.
- Required language(s): Bahasa Malaysia, English, Mandarin.
- Pleasant personality and courteous at all times.
- Good team player and willingness to learn.
Pay: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Additional leave
- Dental insurance
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Commission pay
- Performance bonus
- Retention bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Bukit Mertajam: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (required)
- Bahasa (preferred)
- English (preferred)
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