Customer Success Specialist

2 weeks ago

Penang Island, Malaysia Gratitude Inc. Full time

**Role**:Customer Success Specialist

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Technical Japanese language Customer oriented Call Centre skills soft skills COMPUTER SKILL
- **About this Opportunity**

**Customer Success Specialist** responsibilities including resolving customer queries, recommending solutions and guiding users and customers of global Top Tier Travelling Services to provide **Outstanding Customer Experiences (CX)**.

**Responsibilities**
- Providing customers with the client’s service and product information
- Use market specific knowledge and insights to spot and scope scalable solutions to improve the support of customers
- Identifying, escalating priority issues and reporting to the high - level management
- Recording details of comments, inquiries, complaints, and actions taken
- Other duties as assigned

**Requirements**:
Educational Background: all majors
- Language Skills:

- Japanese: Native ONLY
- English: Intermediate (B2)
- Expertise: Familiar with travel and hospitality
- Keyboard Skills: Speed greater than 50 wpm and accuracy minimum 98%
- Listening Skills: Advance skill
- Speaking Techniques: Basic CS needed, good intonation, pronunciation clear, no filler words (able to handle outbound call / voice if needed)

Possess work experience in the travel/airlines industry.

Possess at least 1-year relevant customer service experience digital/inbound/outbound.

Prior experience in handling Live Chat & Digital Team or familiar with Social Media.

Possess strong communication skills, including the ability to converse, read and write(type) effectively in the native language.

Ability to multitask, detail oriented and possess good problem skills.

Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers.

Passionate in helping to resolve customer issues / queries and complaint handling.

A team player who thrives in a fast paced, dynamic environment.

A self - starter who can work independently with mínimal supervision.

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