Support Technician

16 hours ago


Skudai, Malaysia iRadar Sdn Bhd Full time

Diagnose and resolve complex technical problems, utilizing your expertise and resources to identify root causes and provide effective solutions
- Collaborate with internal teams, including engineering and product F18development, to escalate and resolve advanced technical issues
- Provide product training and guidance to customers, ensuring they have a thorough understanding of company products' capabilities and features
- Stay up to date with product updates, industry trends, and emerging technologies to effectively support customers and provide valuable insights
- Participate in the continuous improvement of support processes and resources, contributing to the development of knowledge bases, FAQs, and troubleshooting guides
- Collaborate with cross-functional teams to relay customer feedback, identify opportunities for product enhancements, and contribute to product roadmap discussions

**Job Requirements**
- Diploma/Bachelor's degree in Mechanical Engineering or a related technical field
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
- Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
- Customer-focused mindset with a passion for delivering outstanding support and building positive relationships
- Strong organizational skills, with the ability to prioritize and manage multiple customer inquiries simultaneously
- Proficiency in using support tools, ticketing systems, and remote troubleshooting software
- Ability to work effectively in a team environment and collaborate with cross functional teams
- Adaptability and flexibility to work in a fast-paced and evolving technical environment

Pay: RM1,700.00 - RM3,500.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Skudai: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Technical support: 1 year (preferred)


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