Room Attendant
13 hours ago
Operations
- To ensure good customer services are provided at all times as well as to assist the Executive Housekeeper in achieving the targeted GOP and PAT.
- Responsible in keeping guest rooms and floor corridor areas in a clean, orderly and well maintained condition at all times.
- Attend briefing conducted by superior, obtain respective daily job task allocation / assignment as well as floor and store keys and other guest room related material.
- Prepare cleaning tools, equipment and supplies.
- Ensure guest rooms are cleaned and serviced in accordance to priority i.e. vacant dirty expected arrival, occupied stay over rooms and vacant dirty non expected arrival.
- Clean and service guest room either clockwise or anti
- clockwise as per the SOP.
- Report immediately any defect and room discrepancy to immediate superior.
- Ensure Housekeeping office is always informed on the latest room status update.
- Be alert of suspicious character and abnormalities and if need arises, report immediately to superior.
- Ensure lost & found items are handled in accordance to Lost & Found SOP.
- Ensure safety working procedures are always adhered to all times when on duty.
- Interact with guest in a courteous and professionally manner at all times.
WE ARE COMMITTED TO TOTAL CUSTOMER SATISFACTION THAT IS DELIVERED BY AN EMPOWERED, FULLY TRAINED AND HIGHLY MOTIVATED TEAM OF EMPLOYEES AS A MEANS TO MAXIMIZE LONG-TERM PROFITS AND VALUE FOR OUR OWNERS.
**OUR VISIONS**:
1. ALL MEMBERS / GUEST WILL IMMEDIATELY FEEL A GENUINE SENSE OF WELCOME AND CARE.
2.ALL MEMBERS / GUEST WILL EXPERIENCE QUALITY SERVICE RESPONSIVE TO THEIR NEEDS.
3.ALL MEMBERS / GUEST WILL LEAVE WITH A STRONG DESIRE TO RETURN AND THE FEELING WE WANT THEM BACK.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
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