Current jobs related to Customer Service and Logistic Manager - Simpang Ampat - Brooks Instrument Malaysia

  • Customer Service Assistant

    1 week ago

    Simpang Ampat, Malaysia Enza Zaden Full time

    This is why you want to join us as Customer Service Assistant at Enza Zaden At Enza Zaden, customer service means being part of a global mission. In this role, you’ll ensure to perform and oversee administrative tasks related to customer service, including responding to stakeholder inquiries. You’ll work in an international team, and support internal...

  • Planner Customer Service

    7 days ago

    Simpang Ampat, Malaysia Q PAX TECHNOLOGY SDN BHD Full time

    **Roles And Responsibilities**: - Responsible on delivery schedule for entire order to ensure jobs done within customer required date. - Delegate and organize department workload according to responsibility or project assignment. - Conduct projects status updates meeting with project leader and production leader to ensure all job assigned done within...

  • Logistics Clerk

    2 weeks ago

    Simpang Ampat, Malaysia Kimia Zue Huat Sdn Bhd Full time

    *Key Responsibilities:* 1. *Shipment Coordination:* - Arrange and oversee the shipping and receiving of goods. - Schedule transportation and delivery times to ensure timely distribution. - Communicate with carriers and freight forwarders to track shipments. 2. *Documentation and Record Keeping:* - Prepare and process shipping documents, including bills of...

  • Customer Service Officer

    2 weeks ago

    Simpang Ampat, Malaysia ATC Surface Finishing Sdn Bhd Full time

    Responsibilities: - Project Management: Handle and manage customer projects from inception to delivery. Liaise with customers for price negotiations, obtaining necessary approvals from Sales and Production Managers. Prepare parts costing based on customer specifications and reply within 48 hours. - Reporting and Documentation: Prepare various reports (RFQ...

  • Logistics & Material Manager

    3 days ago

    Simpang Ampat, Malaysia Versatile Creation Sdn. Bhd. Full time

    **Age: under 45** **Good verbal communication skills in both Chinese and English.** **Able to undergo training in China for at least 3 months (Additional monthly** **training allowance, hostel accommodation, meals, flight tickets, and work visa** **Responsibilities**: - Extensive knowledge about inventory management, production planning. - Great...

  • Transportation & Logistics Coordinator

    2 weeks ago

    Simpang Ampat, Malaysia EPS Ventures Sdn Bhd Full time

    **Responsibility and Authority** - Coordinate and monitor supply chain operations - Ensure premises, assets, and communication ways are used effectively - Utilize logistics IT to optimize procedures - Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements - Supervise orders and arrange stocking of raw...

  • Customer Service Executive

    1 week ago

    Simpang Ampat, Malaysia Iconic Medicare Sdn Bhd Full time

    Job description: - provide good customer service through product knowledge, handling enquirers and reply in a professional manner - Responsible to answer queries from customers in any form in social media, WhatsApps message, E-commerce platform, E-mail and phone call - Assist customers to check their parcel status with logistic partners, follow up closely...

  • Logistic Officer

    7 days ago

    Simpang Ampat, Malaysia Zig Zag Builders (m) Sdn. Bhd. Full time

    **Responsibilities**: - Description**Responsibilities**: - To assist in preparing the documentation & booking shipment with forwarder, forwarding agent, production planner, courier service for shipment. - To assist and update K2, K9 and LMW documents in the system. - To assist in communicating with suppliers/customers on shipping arrangements. - To arrange...

  • Logistics Specialist

    2 weeks ago

    Simpang Ampat, Malaysia MKS Inc. Full time

    **A Day in Your Life at MKS**: As a Logistics Specialist at MSD Atotech, you will partner with Sales, CS team, Planner and others to manage International Logistics Operation, mainly for Atotech Malaysia (serve as a backup for Atotech Singapore as well. In this role, you will report to the Logistics Team Lead - SEA. **You Will Make an Impact By**: - Manage...

  • Intern - Logistics

    7 days ago

    Simpang Ampat, Malaysia Advanced Energy Industries, Inc. Full time

    **About Advanced Energy** **Job Summary**: Advanced Energy is seeking an enthusiastic logistics intern to support the Logistics team, specifically in the area of export shipping. The intern will assist in handling shipping documentation, coordinating with freight forwarders, and ensuring compliance with customer and export requirements. This internship...

Customer Service and Logistic Manager

2 weeks ago

Simpang Ampat, Malaysia Brooks Instrument Malaysia Full time

**Basic Function**

The Order fulfillment manager leads a team that is accountable for the successful execution and fulfillment of program specific orders. Reporting to the Plant manager, an individual in this role is responsible for overseeing the results produced by his/her team, providing training and direction to employees, monitoring work quality and coaching on performance. This individual also applies a continuous improvement mindset, makes recommendations on process and/or system enhancements and propagates a continuous improvement culture across the team.

**Essential Duties and Responsibilities**
- Assist customers and Sales Representatives with any complaint, using the formal customer complaint process when appropriate.
- Participate in cross-functional, Company continuous improvement initiatives to improve customer satisfaction.
- Support the quote and order placement process to ensure accurate information is provided to the customer and/or order entry timely.
- Maintain product-specific database.
- Keep current with technological and competitive developments and customer portal sites.
- Participate in Operations meetings to ensure on-time order fulfillment.
- Participate in root cause analysis when order discrepancies take place.
- Support the department and their process standards as the lead trainer providing training to new customer service representatives.
- Provide support/guidance to the semi customer service team members on basic order entry tasks and confirmations on approved processes and standards.
- Manage the Logistics team to coordinate inbound and outbound logistics with freight forwarders, couriers and other carriers for movement of shipments including prepare export and customs documentation (Examples: commercial invoice, NAFTA certification, packing list, certificate of origin) as required.
- Facilitate timely customs clearance of imports by providing necessary information to carriers/brokers
- Serve as a SME regarding changes in policies, procedures, terms, government and industry regulations that impact Brooks Instrument and import and export order processing.
- Maintain Business Operating Procedures (Bops) as related to import/export compliance policy and procedure.
- Ensure accuracy of all Trade Compliance data fields in Customs report (HTS Code, Country of Origin) for existing items and newly created item masters.
- Perform monthly audits of import & export shipments Customs reports, and all documentation to ensure reasonable care practices are firmly followed and that compliance to government rules and regulations is evident.
- Review 3rd party freight payment supplier’s payment submission. Identify and initiate corrective actions to drive logistics cost savings.
- Investigate and resolve import / export discrepancies and customer complaints.
- Ensure all exports are screened for denied parties using MK Denial tool prior to shipment.
- Manage warehouse team to maintain incoming receiving, warehousing, FG packing and outgoing distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Ensure material handlers provide material to production clean room in a timely manner.
- Safeguards warehouse operations and inventory by establishing and monitoring security procedures and protocols.
- Controls inventory levels by updating inventory timely, adopting FIFO, conducting physical counts; reconciling with data storage system.
- Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
- Ensure that security, safety, and cleanliness of the warehouse is in compliance with law requirements and strictly adheres to company’s BOP and guidelines.
- Other duties as assigned.

**Salary**: RM8,000.00 - RM10,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to Commute:

- Simpang Ampat (required)