Customer Service Support Airline Industry Sepang

2 days ago

Sepang, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

Location: Sepang

**Responsibilities**:

- Operate counter at Airports to perform Foreign Currency Exchange & Money Transfer
- Manage significant amounts of cash in various currencies.
- Drive sales leads and introduce products to customers.
- Identify and evaluate customer needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools
- Deal with client complaints, offer suitable answers and alternatives in a timely manner, and follow up to ensure resolution.
- Adhere to communication protocols, rules, and regulations.
- To meet individual and team goals, go above and beyond in interacting with customers.

**Requirements**:

- Minimum SPM and/or Diploma holder with customer services experience in any field, e.g., retail, F&B, hotel, catering, tourism sector or airline industry. Fresh graduate is encouraged to apply.
- Able to work in shift rotation and at Airport (KLIA2)
- Good command of written and spoken English (Cantonese or Mandarin will be an advantage).
- Good customer service skills along with effective interpersonal and communication skills.
- Self-initiative, positive, commercial and good time management.
- Immediately available will be an advantage.
- Added advantaged to those that have experience with customer services and cash handling

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM2,100.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Fixed shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)

Work Location: In person

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