Customer Success Specialist

3 days ago

Petaling Jaya, Malaysia amIT Global Solutions Pvt Ltd Full time

**Title: Customer Success Specialist (Mandarin)**
**Location: Petaling Jaya, Selangor, Malaysia**
**Duration: Permanent**

**Qualifications**
- Good computer skills
- Good multi-tasking skills
- Good logical skills
- **Fresh grad or SPM with 1 year customer service experience**:

- Prior experience preferred with firms like CHR, CEVA Logistics, Maersk, Costco shipping, Sinotrans, Linde Beijing etc
- Knowledge in freight forwarding knowledge (Regulatory filing like AMS, ISF) is good to have but not required

**Responsibilities**
- Responsible to accurately, efficiently, and timely upload the file in the operational systems and according to relevant procedures, checklists, and service level agreements.
- Work with designated trainer/QA to learn exactly the process and requirement of file upload
- Ask Supervisor or designated trainer/QA for clarification any time you are unsure how to create the file
- Ensure to follow the processes according to standard operating procedures (SOPs) and/or prescribed checklists
- Meet or exceed expectations set with your Team Leader for daily transactions
- Manage the back & forth communication on process & escalate to your Team Leader anytime you are unable to complete your work within agreed timeframes or are asked to deviate from standard operating procedures (SOPs) and/or prescribed check

**Job Types**: Full-time, Permanent

Pay: RM1,000.00 - RM3,300.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

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