Operations Transformation

6 days ago

Kuala Lumpur, Malaysia iCrest Sdn Bhd Full time

**Job Summary**
- Strategic planning to improve customer experience and establishing common and consistence services.
- Recommend change and organizational design solutions, including but not limited operational and customer experience transformation to create and sustain a productive and continuous improvement
- Drive the organization's Agile transformation efforts through developing and executing a comprehensive action plan.

**Technical Requirements**:

- Possess at least a Bachelors Degree, Post Graduate Diploma, Professional Degree, Masters Degree in Economics, Finance/ Accountancy/ Banking, Business Studies/ Administration/ Management or equivalent.
- At least 5 year(s) of working experience in the related field is required
- Good understanding in customer experience transformation and strategy planning preferably in insurance industry, similar experience in other industries is considered
- Good understanding of Agile framework, and the ability to coach individuals and teams to perform successfully in roles within Agile teams
- Self-motivated, proactive, and able to work well under pressure to manage multi-tasking.
- Strong judgment with the ability to make quick, yet sound decisions and follow through.
- Ability to work creatively and analytically in problem-solving environment, with a strong customer centricity and commitment to deliver
- A Team-player and with strong interpersonal skills
- Able to manage the relevant stakeholders and ensure timely compilation of deliverables.
- Meticulous, with keen eye for details and hands on person.

Pay: From RM7,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

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