Customer Service Representative

**GOLDEN ART SOFA INDUSTRIES SDN BHD**

Location : 9712, Jalan PBR 14 Kawasan Perindustrian Bukit Rambai, Fasa 3, 75250, Malacca

**JOB DESCRIPTION**:

- **Responding to Customer Inquiries**

Respond to all customer inquiries via social media platforms such as Facebook, Instagram, TikTok, WhatsApp, and others, providing accurate information.
- **Handling Customer Complaints**

Address customer complaints promptly, offer appropriate solutions, and ensure complaints are resolved in a satisfactory manner.
- **Providing After-Sales Support**

Assist customers with post-sale issues such as delivery, returns, and questions regarding products or warranties.
- **Coordinating with Other Departments**

Communicate with other departments such as marketing, sales, and delivery to obtain necessary information for resolving customer inquiries.
- **Monitoring Customer Feedback**

Monitor customer comments and reviews on social media platforms, take appropriate follow-up action, and provide feedback to management.
- **Maintaining Customer Interaction Records**

Keep records of all customer interactions, complaints, and resolutions, ensuring that data is updated for future reference.
- **Reporting Problem Trends**

Prepare regular reports on recurring issues or complaints and provide recommendations for improving customer service.
- **Assisting in Promotional Activities**

Support the marketing team by providing customer feedback on products and assist in promoting furniture on social media platforms.
- **Monitoring and Reporting Performance**

Measure response times and customer satisfaction on social media platforms, and provide monthly performance reports to company management.
- **Updating Customer Database**

Ensure that all customer information and interactions through social media are recorded and updated in the company’s database.

**Requirement**:

- Knowledge about Customer Service Representative (CSR) or a related field
- Previous job experience in the furniture or related industry
- Excellent verbal and written communication skills for effective client interaction
- Understanding of furniture manufacturing processes and materials
- Appreciation for design aesthetics and the ability to convey design concepts to clients
- Strong negotiation skills for securing favorable deals
- Ability to build and maintain positive relationships with clients
- Stay updated on industry trends, competitors, and market dynamics
- Demonstrated track record of achieving and exceeding customer targets
- Willingness to travel and work outdoors as needed
- Collaborate effectively with internal teams, especially the design and production teams
- Strong ability to communicate effectively with team, work independently, responsive and informative
- Required language : Bahasa Malaysia, English, Mandarin
- At least 1-3 years of working experience in the related field is required for this position
- **Contract basis for 3 months and will confirm as permanent staff if performance is satisfactory**

**Benefit**:

- Attendance Allowance
- Incentive
- Yearly Bonus
- Clinic Panel
- Annual Leave
- Career Development
- Salary Increment
- Progressive Salary Programme

Pay: From RM1,900.00 per month

**Benefits**:

- Free parking

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Service Representative (CSR): 1 year (required)

**Language**:

- Mandarin (required)
- English (required)
- Bahasa (required)

License/Certification:

- car license (required)

Willingness to travel:

- 100% (required)