Security Control Room Officer, Spx Express

2 weeks ago

Kuala Lumpur, Malaysia Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Monitor Operations: Ensure compliance with safety or security policies and regulations within the SPX premises.
- Maintenance of Equipment: Schedule and audit all equipment to ensure it is in good condition and operating 24 hours.
- Respond to Incidents: React promptly to security incidents and emergencies, escalating to the respective parties as necessary.
- Enforce Rules: Implement SPX rules and regulations throughout the surveillance operation to maintain order.
- Central Control Tower: Operate and control a bank of screens linked to surveillance cameras.
- Performance: Address performance issues, complaints, or violations with the Team Lead.
- Records: Maintain detailed records for equipment logs, audits, and incident reports.
- Investigation: Assist in investigations in any way possible.
- Crime Detection and Deterrence: Use the CCTV system integrated with the alarm system to help detect and deter crime and provide high-quality evidence for enforcement agencies to investigate and prosecute offenders.
- Emergency Response: Respond to alarms, emergencies, and incidents promptly and appropriately, taking necessary actions to resolve or mitigate the situation.
- Report Writing: Maintain detailed and accurate incident reports, documenting all security-related activities. Ensure that all incidents are reported correctly, and incident reports are completed as required..
- Ad-Hoc Tasks: Complete any ad-hoc tasks assigned by management from time to time.

**Requirements**:

- 1 - 2 years of relevant working experience in security control room operations
- Intermediate computer skills such as Excel and Google Sheet.
- Has the relevant technical skills to navigate security system and equipment (e.g. CCTV, Computers).
- Working hours pattern: 45 working hours weekly, rotational shift schedule, overtime when required

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