Application Support Specialist
3 days ago
**Responsibilities**
- Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
- Identify, resolve or manage the resolution of system issues
- Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise
- Communicate to other department and teams keeping stakeholders and management informed
- Updating and managing Knowledge base
- Manage escalation process of issues from L1
- Mentor Technical Support Specialists (L1) to help them understand more complex issues/ configurations
- Own and track tasks within SLAs
**Requirements**:
- Min 3 years experience in a relevant position
- Demonstrated success at troubleshooting and excellent communication skills
- Strong knowledge/skills in at least 4 areas from the list below:
- No-SLQ (Mongo)
- Linux/UNIX systems
- JSON and XML syntax
- RESTFul API
- GIT (understanding, work experience)
- Basic scripting and programming: XML, JavaScript and Bash
**MUST HAVE**
**1**. Technical Support exp in L 1.5.
3. API, FTP, Network.
Pay: RM4,500.00 - RM7,000.00 per month
Schedule:
- Afternoon shift
- Day shift
- Monday to Friday
- Night shift
Ability to commute/relocate:
- Bangsar South: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- scripting: 3 years (preferred)
- Linux / Unix: 3 years (preferred)
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