Specialist, Orchestration Client Management

**Requisition Number**:34735-
- **Job Location**:Bukit Jalil KL, MYS-
- **Work Type**:Office Working-
- **Employment Type**:Permanent-
- **Posting Start Date**:31/10/2025-
- **Posting End Date**:31/12/2025- **: **JOB SUMMARY**
** The role is responsible for**:

- Supports the country Client Management teams on client requirements and orchestration across processes and services managed by Client Management
- Own and drive execution of processes, working closely with country Client Management, other stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
- Supports the country Client Management and Business on the client portfolio to ensure strong client delivery execution
- Ensure alignment amongst the Orchestration Client Management (OCM CoE) team, country Client Management and Business with regular engagement regarding business priorities, issues, and address any gaps
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
**RESPONSIBILITIES**
- **Strategy**
** Targeted Improvements**
- Act as a service partner, work together with Client Management, RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
- Deliver excellent service against agreed service standards, delivery standards, and mínimal error rates as appropriate
** Automation and Streamlining**
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
- Adherence to changes in line with the Client Management and OCM CoE destination model and DOIs
-** Business**
- Ensure alignment amongst the Orchestration Client Management (OCM CoE) team, country Client Management and Business with regular engagement regarding business priorities, issues, and address any gaps
- Provide quality support to Client Management and Relationship Managers (RM’s) on all documentation related matters
- **Processes**
- Supports the country Client Management teams on client requirements and orchestration across processes and services managed by Client Management (onboarding, credit fulfilment and monitoring, client due diligence, static data maintenance, offboarding and client support) for the portfolio supported
- Proactively manage the day to day maintenance activities of the client accounts
- Own and drive execution of processes, working closely with country Client Management, other stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
- Adhere to first-time-right principles
- Provide insights and suggestions to improving processes, identifying opportunities to streamline and automate. Look at ways to promote standard work and best practices.
- Undertake ad-hoc duties and when delegated by Line Manager and OCM CoE Head
- Demonstrate strong knowledge of client needs for the assigned client portfolio
- Build trust and strong account management support to country Client Management including but not limited to loan drawdowns, overseeing the resolution of client related complaints, issues and escalations
- Engage and coordinate with internal stakeholders, for e.g. Legal & Compliance, Credit on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc
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- Obtain necessary approvals for T&C deviations on standard documentation from the relevant authoriser as necessary
- Perform credit documentation activities for the deals
- Identify processing risks or inefficiencies and implement appropriate and effective changes
- Ensure document deficiencies are minimised and are rectified in a timely manner
- Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
- Work closely with country Client Management, Product and Ops units to achieve suitable outcomes for clients
- Ensure that all facilities are set up in accordance with client instructions
- Support country Client Management and RM in client account activity reviews, ensuring transactional activities are aligned to the expected levels of activity for the client given their business profile
- Manage flow maintenance activities as assigned to ensure portfolio quality. The activities include but not limited to
- Annotation of Excess and Past Dues and highlighting issues to RM and CA
- Review and monitoring of ASTAR reports
- Document Deferral Waiver (DDW) requests, Temporary Excess Request (TER), and SIF for allocation of limits
- Collaterals monitoring and doc deficiency reports review
- Seek Early Al