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Guest Service Assistant

2 weeks ago

Kuala Lumpur, Malaysia Grand Millennium Kuala Lumpur Full time

Scope
Under the general direction of the Front Office Manager or his / her delegate and within the limits of established brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.

Primary Responsibilities
1) Greets all guests at all times in a friendly and helpful manner and attempts to learn and use
guest’s name at every opportunity
2) Registers and rooms all arrivals according to established procedures
3) Maintains intimate knowledge of departmental standards and procedures
4) Performs check in, check out and room change procedures and ensures all data are entered
completely into the hotel systems in accordance with reservation
5) Maintains cashier float and ensures accurate daily report of all money received
6) Cashes hotel guest’s personal and travelers checks and assists with currency exchange
7) Keeps abreast of all modifications to accounting policies and procedures
8) Responsible and attends to guest’s request of using the service of safety box at all times
9) Knowledgeable of all special promotion procedures, for programs such as; Seasonal
Packages, Frequent Flyers Programs, and also Loyalty programs.
10)Attends to guest’s complaints, inquiries and requests, referees problems to
supervisor/Assistant Manager if he/she unable to assist
11)Does everything possible to ensure that the guests depart the hotel with a positive impression
of hotel service
12)Performs the audit balances and prepares all works for audit in an orderly fashion
13)When on night shift, checks night report, prepare the morning report and prepare all
necessary forms for the guest arrival
14)Handles guest enquiries in a courteous and efficient manner and reports guest complaints or
problems to Duty Manager if no immediate solution can be found.
15) Ensures that the cashiering and credit procedure is strictly adhered
16) Drive more revenue in Front Office upselling
Company Overview

The GRAND MILLENNIUM KUALA LUMPUR, situated right at the heart of the Golden Triangle, is part of a dynamic and global hotel company with a portfolio of more than 140 hotels in 17 countries around the world.

As a young, forward-thinking company representing consistent standards of excellence, join us for a career that could open new doors for you.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5