Service Delivery Specialist

**Service Delivery Specialist**:

- Kuala Lumpur, Malaysia
- Operations Group
- 316611

**Job Description**:
**About The Role**:
**Grade Level (for internal use)**:
08
** Service Delivery Management Associate (Private Capital Market, Managed Data Services)**

**Job Description**:
**Overview**:
**What you’ll work on**:

- Serve as the primary point of contact for clients, providing exceptional service and building strong relationships by acting as the liaison between clients and internal teams including data processing, implementation, and etc.
- Aggregate, review, and perform quality control against the data collected from Fund Financial Statements i.e. Schedule of Investments (SOI), Partner Capital Account Statements (PCAP), Cashflows notices and etc using cutting edge technology and multi-layered process controls.
- Coordinate and manage client onboarding, including investment position setup, reporting requirements discussions, documentation, and collaboration with external fund managers.
- Utilize Excel reports integrated with our platforms to streamline operations and enhance data controls.
- Attend to clients’ inquiries around fund financial data, underlying portfolio companies’ information by conducting analysis and providing solutions to ensure that service level is met and satisfied.
- Oversee the document workflow process from receipt to quality control, ensuring efficient management.
- Support assigned projects and other client projects on an “as needed” basis with allocated resources.
- Continuously identify areas for process improvement and make recommendations to streamline operations and improve client experience

**What we look for**:

- Bachelor's degree or equivalent qualifications in finance, economics, accounting, or related field.
- Knowledge of the private capital market, financial analysis, and reporting.
- 2-3 years of relevant experience in client service or operations, preferably in private capital or investment management
- Proficiency in Microsoft Office suite, particularly Excel; experience of using iLEVEL or other portfolio monitoring software is an added advantage.
- Excellent communication skills and the ability to build and nurture relationships with clients and internal stakeholders.
- Strong organizational skills and attention to detail, capable of managing multiple priorities in a fast-paced environment.
- Capacity to work independently in an efficient and accountable manner.
- Experience collaborating effectively in a team setting, even under pressure and tight deadlines.
- Eagerness to contribute significantly to the success of the team and the company as a whole, with a positive attitude.

**About S&P Global Market Intelligence**

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

**What’s In It For**You?**

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
**Integrity, Discovery, Partnership**

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.

**Benefits**:**

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-