Technical Support Officer

20 hours ago

Petaling Jaya, Malaysia SNS Network (M) Sdn Bhd Full time

**Responsibilities**:

- Provide client support and technical issue resolution on products and services;
- Diagnosing, troubleshooting hardware and software issues and repairing devices;
- Identify and correct or advise on operational issues in clients’ computer systems;
- Provide pre-sales support in the area of server, storage, networking, video conferencing, cloud solutions, etc;
- Understanding customer’s requirements and provide proposals accordingly;
- Perform hands-on configuration of networking equipment such as Wireless Access Points, Switches, Firewall, etc;
- Achieve division target;
- Required to perform onsite service at clients’ locations as and when required;
- Obtain technical certifications that are assigned by Head of Department or Management;
- Arrange, follow up warranty procedures and process for customer on case assigned.
- Perform any ad-hoc tasks which may be assigned from time to time

**Requirements**:

- Required language(s): English, Bahasa Malaysia.
- Required skill(s): Hardware & PC troubleshooting, System Administration and Networking.
- CCNA certificate will be added advantage.
- At least 1 year(s) of working experience in the related field is required for this position.
- Able to work extra hours, independently, full responsibility and with minimum supervision.
- Possess a valid car driving license.
- Applicants must be willing to work in 3 Two Square, PJ.

**Benefits**:

- Employees Shares Option Scheme (ESOS)
- Overtime Claim
- KPI Rewards
- EPF, Socso & EIS
- Annual Leave/ Medical Leave/ Medical Claim
- Staff Purchase Scheme
- Product Training
- Oversea Trip: Asia, America, Australia, Europe
- Salary Review - Twice per year

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Application Question(s):

- Can you work from Monday to Friday, 8.30am to 6.30pm?
- Do you have valid car license?
- Are you able to work onsite at locations nationwide?
- When would be the soonest you’re able to start, if selected?

Work Location: In person

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