Technical Support Executive

**Job Details**: - Working Days : 5 days / 2 off days - Working hours : 24 hours rotational shift (3 shifts) - Location : Jalan Pantai Baharu, Kuala Lumpur - Salary : Min RM 2000 + OT + Shift Allowance & Phone Allowance - Contract : 12 months (renewable) - Monitor, Execute and Implement first level support for the network and service restoration through...

Job Overview: We are looking for a Customer Support Executive to handle first-level support for corporate and consumer products. This role involves managing phone and emails assisting with inquiries, resolving issues, and ensuring high customer satisfaction. What you will do:Manage incoming and outgoing customer interactions through inbound calls and...

Responsibilities:Complete technical tasks, assignments and provide technical solution to service centre via ticketing system within SLA.Track ticket status and make sure no missing SLA (service level agreement).To prepare daily and detailed technical support reportCarry out a regular review of product performance / repair / returns dataUpdating daily and...

**Position: On Boarding & Support Executive (Banking Department) - Immediate Hiring** **Location: Jalan Tun Razak** **Working Hours: Monday - Friday/9am-6pm** **Intake: Immediately** **Salary: RM 2,100 - RM 2,200** **Requirements**: - Required language(s): Bahasa Malaysia, English - At least 1 year(s) of working experience in the related field is required...

Executive – Technical Support (Korean Language Support)Key Responsibilities:Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes.Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.Advises & educates customers through a...

**Key Responsibilities**: - **Team Leadership**: Manage and mentor a team of technical support engineers, ensuring adherence to service-level agreements (SLAs) and timely resolution of customer issues. - **Customer Success Strategy**: Develop and execute technical support strategies that enhance the customer experience and contribute to overall customer...

**Job Description**: - To understand overall technical support ticketing process and procedure. - Complete technical tasks and assignment according to ticketing system. - Track ticket status and make sure no missing SLA (service level agreement) complaints. - To prepare daily and detailed technical support reports to customers. - Updating daily and weekly...

We are looking for a highly experienced Tech Lead to guide our technical support team handling O365, Exchange Online, Active Directory, Compliance, MFA, DLP, and Encryption. **Responsibilities**: Lead technical escalations and provide expert-level troubleshooting. Mentor and support the technical team. Collaborate with cross-functional teams on problem...

3-5 years of technical support experience is a plus. Working knowledge of HTML, CSS, Bootstrap and broad website concepts. Ability to multi-task and perform in a fast-paced environment. Experience with technical troubleshooting. Familiar with customer ticketing systems. Proficient with Microsoft Office apps. Previous Cell phone network experience is a...

**Roles & Responsibilities** - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. -...