Customer Success Manager
1 day ago
About Our Client:Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics. Job Description: Encourage clients to utilize new features that will help them drive their business forwardProvide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and EngineeringEvaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycleDevelop plans that ensure that clients are successfully adopting our platform that align to their business needsConduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investmentsDevelop customer relationships, by building trust and ensuring the customers needs are metAlign customers with the enablement resources to drive adoption Job Requirements: Open to candidates based in either Malaysia or JapanAt least 1 year's direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customersBachelor's Degree or equivalent experience in Customer Success, Consulting, or Account ManagementExcellent verbal and written communication skills in Japanese or Nihongo (Preferably N1 or Native speaker)Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the programCan facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer setStrong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audience Remuneration: Basic Package (USD 2,500 - USD 3,000, approximately MYR 10,000 to MYR 12,000) Attractive Sales Incentives Working Location: Kuala Lumpur, Malaysia Consultant in-charge: Jason | jasong.wong@hunters-in.com | 012 688 8045 (WhatsApp text only)
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Customer Success Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sangfor Technologies Malaysia Full time 900,000 - 1,200,000 per yearThe Customer Success Manager is the primary point of contact for customers, ensuring their satisfaction with the Athena MDR service. The role requires building strong relationships with customers, understanding their unique needs, and providing exceptional support to drive customer satisfaction and retention.Responsibilities:Customer Relationship Management:...
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Customer Success Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia JustLogin Full timeJoin Our Team at JustLoginJustLogin is the go-to cloud-based HR platform that simplifies HR workflow for businesses of all sizes. By providing intuitive solutions for HR, Payroll, and Attendance Management, we empower organizations to streamline their operations and enhance employee engagement. Awarded multiple times for innovation and service excellence,...
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Customer Success Manager
2 weeks ago
Kuala Lumpur, Malaysia INFO-TECH SYSTEMS INTEGRATORS Full time**_The Position: _** The Customer Success Manager duties include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve...
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Customer Success Manager
1 week ago
Kuala Lumpur, Malaysia Hyppies Full time**JOIN US NOW -> Customer Success Manager - Exciting Opportunity at the MNC Tech Company!!!** Are you a talented and driven individual looking to make a significant impact in the technology industry? Join our team as a **Customer Success Manager** and help elevate awareness and adoption of cutting-edge technology solutions at the fast-growing company....
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Customer Success Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Metaprise Full time 800,000 - 1,200,000 per yearThe RoleAs the direct owner of customer business success, you will drive customer value maximization and ensure long-term partnerships:What you will doCustomer Relationship ManagementServe as the primary business contact for enterprise clients, building deep trust relationshipsConduct regular business reviews to understand customer strategy and pain...
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Customer Success Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Perkejaan Hunters Search Full time 60,000 - 120,000 per yearAbout Our Client:Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.Job Description:Encourage clients to utilize new features that will help them drive their business...
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Customer Success Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Full time $25,000 - $30,000 per yearAbout Our Client:Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.Job Description:Encourage clients to utilize new features that will help them drive their business...
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Customer Success Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time $25,000 - $30,000 per yearAbout Our Client:Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics. Job Description:Encourage clients to utilize new features that will help them drive their business...
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Customer Success Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia VISIONTECH PTE. LTD. Full time 120,000 - 180,000 per yearWorking Arrangement: RemoteEmployment Type: Full TimeFor Malaysian onlyAs a Customer Success Manager at VisionTech, you will be the trusted partner for our clients, ensuring they adopt and realize value from our AI solutions. You'll lead onboarding, build lasting relationships, and help clients achieve their business goals while driving renewals, retention,...
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Customer Success Manager
2 weeks ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Elitez Malaysia Sdn Bhd Full time**Company Information** Business Nature: Tax & Technology Location: Menara The Stride, Bukit Bintang **Key Responsibilities** - Leading the customer success team, from building the department to developing it for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first manner. - Creating an optimized &...
