Customer Service Executive

7 hours ago


Skudai, Malaysia Arvion Services Full time

Job Overview: We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided. What you will do: Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.Provide accurate product/service information and exceed customer expectations.Work closely with the team to meet KPIs and Service Level Agreements (SLAs).Demonstrate good typing speed and accuracy in Traditional Chinese characters.Manage multiple tasks in a fast-paced, high-volume environment.Maintain good computer literacy and use internal systems effectively. What makes you a good fit: Minimum age 18 years old with SPM, UEC, or IGCSE qualification.Proficiency in Mandarin (Traditional Chinese reading & typing) and English.Ability to work on rotational shifts, including weekends and public holidays (24/7 support).Good communication skills and strong attention to detail.Basic computer knowledge and ability to multitaskAble to work 5.5 days per weekAble to work on rotational shifts (24-hour coverage)Able to work on public holidays and weekends. What we offer: 1-Month Accommodation for outstation hiresKPI Allowance : RM 400Night Shift Allowance: RM 3006th day Allowance: RM 300Paid Public Holidays Shuttle Service Available from key areas: Skudai, Taman U, Mutiara Rini, Lima Kedai/Rumah Iskandar Malaysia, Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah Interview Process: Walk-in Interviews availableVirtual interviews accepted for outstation candidatesAssessment required as part of the selection process



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