Customer Success Specialist
8 hours ago
Job Overview: We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand. In this role, you will support customers via inbound calls and emails, ensuring a smooth online shopping experience. You will be part of a high-performing, multicultural support team that represents the clients values of professionalism, quality, and customer-first service. What You Will Do: Provide excellent support to customers via phone and emailAssist with online orders, inquiries, and issue resolutionHandle payments and sensitive data securelyMaintain a professional and empathetic attitude at all timesEscalate complex issues to the appropriate teamsCollaborate with team members to enhance customer experienceStay updated on products and meet performance KPIs What Makes You A Good Fit: Minimum qualification: SPM or equivalent and aboveLanguages: Fluent in Mandarin and English (spoken & written)Strong communication and problem-solving skillsAble to work on a 24/7 rotational shift, including weekends and public holidaysAt least 6 months of customer service experience is preferred but not mandatoryFresh graduates are encouraged to apply (especially those with degrees in Mass Communication, English, or related fields) What We Offer EPF & SOCSO contributionsMedical insuranceMaternity leave in accordance with statutory requirementsFull training provided with continuous development supportLanguage allowance for Mandarin speakersCareer growth opportunities within a global companySupportive, multicultural team environment
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Customer Success Specialist
8 hours ago
Bayan Lepas, Penang, Malaysia Two95 International Inc. Full time 36,000 - 39,600 per yearJob OverviewAs a Customer Success Specialist, you will be the primary point of contact for our Mandarin-speaking customers, providing exceptional support and guidance to ensure they have an outstanding experience with our services. You'll handle customer inquiries, resolve issues, and support customers in a friendly and efficient manner.RequirementsJob...
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Customer Success Specialist
1 week ago
Bayan Lepas, Malaysia growthfn Full timeThe Customer Success Specialist - Japanese Speaker is responsible for managing and enhancing the customer experience for Japanese-speaking clients. This role involves building strong relationships with customers, ensuring their satisfaction and success with the company's products or services, and addressing any issues or concerns they may have. The...
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Customer Success Specialist
9 hours ago
Bayan Lepas, Penang, Malaysia Arvion Services Full time 30,000 - 60,000 per yearJob Overview: We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand. In this role, you will support customers via inbound calls and emails, ensuring a smooth online shopping experience. You will be part of a high-performing, multicultural support team that represents the clients values...
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Customer Success Specialist
1 week ago
Bayan Lepas, Malaysia Career International FOS Sdn Bhd Full time**Overview** The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels. **Your Responsibilities** - Proven experience in customer-facing roles...
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Customer Success Specialist
2 weeks ago
Bayan Lepas, Malaysia TELEPERFORMANCE MALAYSIA SDN. BHD. Full time**Join Teleperformance Malaysia as a Customer Success Specialist - English Speaker!** **Location**: On-site in Penang, Malaysia English Market - Social Media Account Are you passionate about customer service and fluent in English? We're hiring **Customer Success Specialists** to support our English-speaking social media clients. If you’re a strong...
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Customer Success Specialist
2 days ago
Bayan Lepas, Penang, Malaysia ARVION SERVICES SDN. BHD. Full time 48,000 - 54,000 per yearJob Overview:We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.In this role, you will support customers via inbound calls and emails, ensuring a smooth online shopping experience. You'll be part of a high-performing, multicultural support team that represents the client's values of...
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Customer Success Specialist
4 days ago
Bayan Lepas, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full timeURGENT HIRING - CUSTOMER SERVICE SPECIALIST- MANDARIN SPEAKER FRESH GRADUATE WELCOME TO APPLY SIGN IN BONUS RM3,000 Job Title: Customer Service Specialist - Mandarin Speaker Location: Bayan Lepas, Pulau Pinang. Working hours: 24/7 rotational shift 5 working days Salary up to RM4,000 Language: Must be able to read,write and speak in English and...
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Customer Success Specialist
2 days ago
Bayan Lepas, Penang, Malaysia Teleperformance Full time 14,400 - 120,000 per yearOverviewJob Description:We are hiring a Marathi-speaking Customer Service Representative to join our team in Penang, Malaysia. In this role, you will be responsible for handling customer inquiries via email, live chat, and phone, delivering excellent service and support to ensure customer satisfaction.QualificationsBachelor's Degree is a...
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Customer Success Specialist
2 weeks ago
Bayan Lepas, Malaysia Bumbu System Full time**Responsibilities and Accountabilities** - Support customers to place online orders with the client - Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all time - Proactively support customers to mitigate the risk of damage to the client’s brand and...
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Customer Success Executive
2 days ago
Bayan Lepas, Malaysia Niagawan Plus Sdn Bhd Full timeAre you a people person with a passion for technology and a knack for numbers? Our innovative SaaS accounting software company is looking for an energetic and driven Customer Success Executive to join our dynamic team. We’re dedicated to helping small and medium-sized enterprises (SMEs) streamline their accounting processes, and we need your expertise to...