Store Manager

5 hours ago

Johor Bahru, Malaysia Career Wise Full time

Salary Range: RM6,000-RM7,500 + Performance Bonus Job Responsibilities - Oversee all aspects of store operations to ensure excellent dining service quality and achieve monthly sales and profit targets. - Take full responsibility for store management, leading all staff to accomplish the companys operational and business objectives. - Manage all human resources, finances, and materials within the store, ensuring strict compliance with company rules and regulations. - Enforce financial procedures, monitor and control operating costs and inventory to maintain profitability. - Supervise the daily work of the Front-of-House Manager and Head Chef, resolving operational issues promptly to maintain food and service quality. - Execute marketing and promotional strategies from the head office, providing timely feedback to ensure business targets are met. - Establish and maintain positive customer relations, expand the customer base, and enhance brand image through excellent public relations and customer service. - Maintain accurate records of store assets, equipment, and inventory, preventing any loss or misuse. - Handle and resolve customer complaints effectively, collect customer feedback, and implement improvements to maintain the restaurants reputation. - Supervise and implement staff training to ensure employees possess strong professional knowledge, service skills, and positive attitudes. - Lead and motivate the team, manage scheduling, performance reviews, and enforce reward and disciplinary actions according to company policy. - Review and verify daily sales reports, purchasing and expense claims, and other financial documentation in accordance with company accounting standards. Job Requirements - Minimum 5 years of managerial experience in the F&B industry (experience in large restaurant chains preferred). - Proficient in Microsoft Office (Word, Excel, PowerPoint). - Willing to adapt to standardized corporate training and management systems. - Strong understanding of restaurant operations (QSCQuality, Service, Cleanliness), staff management, sales, and profit control. - Excellent leadership, communication, and team management skills. - Able to work under pressure and thrive in a fast-paced environment.

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