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Sales & Service Engineer

2 weeks ago

Kuantan, Pahang, Malaysia EagleBurgmann (Malaysia) Sdn Bhd Full time 40,000 - 60,000 per year

EagleBurgmann Malaysia

Sales & Service Engineer Job Description Appendix

Location : Kuantan

Purpose of the Job

To achieve monthly and annual order intake and margin targets for EagleBurgmann products and services to the assigned customers / territory.

To provide technical service to the existing customers with the aim of supporting the company's activities for improved performance.

Job Accountabilities/Key Responsibilities

  • Servicing of existing customer base and maintaining good working relations at all levels
  • Development of new customers and new applications for existing customers.
  • Promote all EagleBurgmann products and services at all times, provide sales opportunities to specialists or handle directly.
  • Confident in the engineering aspects of features and benefits in relating them to customers' needs.
  • Marketing, including technical content, presentations to existing and new customers.
  • Lead generation from effective prospecting
  • Clear proposal development
  • Simple contract negotiations
  • Securing orders to acceptable terms and conditions
  • Provide accurate forecasts and reports as required.
  • Provide business development view of future opportunities
  • Provide input to territory competitor review.
  • Provide excellent customer service to ensure maximum customer satisfaction on the timely delivery and technical support
  • Basic troubleshooting of failed units, Seal installation and removal
  • Seal removal and installation according to rotating equipment OEM and seal manufacturers guidelines
  • Prepare the seal Observation and Inspection report after collecting the seal from customer
  • Maintain required end user certification for on-site support
  • Maintain a high level approach to all matters related to HSE

Key Role Interactions

Sales peers, Sales Director, Technical team/support

Reports to

Sales Director

Direct Reports (if applicable)

None, but will be supported by service technician


Person Specification/Job Requirements

  • Degree qualified in a technical discipline ie: Mechanical Engineering, is ideal for this role
  • 2‐3 years appropriate sales engineer experience to similar customer base
  • Experience in selling in a B2B environment (petrochemicals, chemical market sectors etc)
  • Computer literate
  • Dedication and commitment to achieving objectives.
  • Target driven and results orientated.
  • Should possess entrepreneurial skills, be able to think out of the box, and provide solutions.

Desired Skills

  • Networking is a requirement of the role
  • Have the ability to multi task and work to tight deadlines
  • Excellent communication skills (verbal and written)
  • Maintain company confidentiality with sensitive information.

Desired Behaviors

  • Self‐motivated
  • Drive for results – a deep seated inner desire to compete against high standards and achieve "step changes" in business results.
  • Task Completion – reliable, committed to completing tasks.
  • Resilience – persistent, positive and self‐reliant.
  • Accountability – drives outcomes by taking personal responsibility.
  • Customer Focus ‐ understands the importance of customer needs, focuses on responding to them and develops relationships.
  • Working together with others – relates to people, engages and builds relationships.
  • Inquisitive – Happy to question the status quo

Job Type: Full-time

Pay: RM4, RM5,000.00 per month

Benefits:

  • Health insurance

Work Location: In person