Team Lead, HR Services

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Averis Full time 40,000 - 60,000 per year

Grow your career with us

Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company.

Responsibilities:

  • Act as the first-level contact for all HR-related inquiries through email, call, or ticketing system.
  • Provide accurate and timely guidance on HR policies, claims, benefits, leave, and system-related matters.
  • Analyse each inquiry in detail and apply Standard Operating Procedures (SOP) to ensure consistent handling.
  • Log and manage all HR cases in the ticketing system, ensuring timely resolution and closure in line with Service Level Agreements (SLAs).
  • Escalate complex or out-of-scope cases to relevant support functions as needed.
  • Maintain and update HR knowledge base articles, FAQs, and SOPs to ensure accuracy and usability.
  • Promote employee self-service through HR platforms (e.g., Workday) and guide users on common transactions.
  • Track inquiry trends and identify recurring issues, recommending process or policy improvements.
  • Support Continuous Improvement (CI) initiatives to enhance operational efficiency, service quality, and employee satisfaction.
  • Ensure confidentiality, data accuracy, and compliance with HR governance standards.
  • Oversea and manage all travel arrangements, including air tickets, accommodations, and related logistics/ operations.
  • Provide professional advice on travel documents, insurance requirements, and relevant import/export or visa regulations.
  • Build and maintain strong relationships with senior management, tavel agencies and service providers to ensure seamless coordination.
  • Negotiate contracts, rates, and service teams with travel vendors to achieve cost efficiency and service excellence.
  • Ensure full compliance with internal policies and external regulations across all travel related processes.
  • Drive continuous improvement and identify opportunities to enhance travel programs and employee travel experiences.
  • Develop and implement strategic polices, procedures, and programs to support corporate travel objectives.

When you send us your resume and personal details, it is deemed you have provided your consent for us to keep or store your information in our database. All the information you have provided is only used for the recruitment process. Averis will only collect, use, process or disclose personal information where and when allowed to under applicable laws.
Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you receive no response from us within 60 days, please consider your application for this specific position unsuccessful. We may contact you in the future if there are opportunities that match your qualifications and experience. Thank you for considering a career with Averis.

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