Service Advisor

3 days ago

Skudai Johor, Malaysia Harmony New Energy Auto Service (Malaysia) Sdn. Bhd. Full time 40,000 - 60,000 per year

Drive the Future of Premium Electric Mobility

China Harmony New Energy Auto Holding Limited is a leading automobile service group in China, specializing in luxury and new energy vehicles. Expanding to Malaysia in 2024, Harmony Auto became the official dealer for BYD and DENZA, focusing on sustainable mobility through premium service and innovative marketing. With modern showrooms and a dedicated team, Harmony Auto Malaysia continues to grow its EV presence, delivering advanced and luxurious green mobility experiences.

What's in it for you:

  • Annual Leave
  • Medical Claims Reimbursement
  • Ongoing training and development opportunities
  • Opportunities for career progression

What You'll Do:

  • Build and maintain customer relationships while collecting feedback on service needs and accurately documenting vehicle symptoms or issues
  • Inspect vehicles and provide customers with maintenance recommendations, cost estimates, and obtain approval before work begins
  • Schedule service appointments and coordinate with teams to ensure timely completion while communicating updates throughout the repair process
  • Utilize sales and upselling skills to increase revenue while addressing customer questions about services, warranties, and vehicle care
  • Process payments, invoices, and warranty claims while maintaining detailed records of service transactions and customer interactions

Requirements:

Must Have:

  • High school diploma and ability to work in Johor Bahru
  • Strong verbal and written communication skills for customer interaction and technical documentation
  • Proficiency in computer software for scheduling, service orders, and payment processing

Good to Have:

  • Education/training in automotive technology or previous automotive industry customer service experience
  • Familiarity with automotive repair terminology, processes, and basic knowledge of automotive systems

If you're ready to join a dynamic and forward-thinking organization, apply now for this exciting opportunity

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