Assistant Executive Housekeeper

11 hours ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia PULLMAN KUALA LUMPUR CITY CENTRE HOTEL & RESIDENCES Full time 25,000 - 65,000 per year

The Assistant Executive Housekeeper supports the Executive Housekeeper in overseeing all housekeeping and laundry operations to ensure the cleanliness, comfort, and overall appearance of the hotel. This position involves supervising staff, coordinating daily tasks, maintaining high cleanliness standards, and ensuring smooth interdepartmental communication. The role requires strong leadership skills, attention to detail, and the ability to handle guest concerns professionally.

Responsibilities

Operational & Supervisory Duties

  • Assist in managing the day-to-day operations of the housekeeping and laundry departments.
  • Supervise and coordinate the activities of room attendants, public area cleaners, and floor supervisors.
  • Prepare and distribute room assignment sheets and floor keys to room attendants.
  • Assign duties and inspect work to ensure it meets established cleanliness standards.
  • Ensure all guest rooms are properly secured and key control procedures are strictly followed.
  • Confirm staff attendance daily and arrange substitutes for absent employees.

Room & Public Area Management

  • Obtain lists of vacant rooms and anticipated checkouts to prepare daily work assignments.
  • Schedule cleaning of guest rooms, carpets, upholstery, draperies, and public areas.
  • Plan and supervise periodic deep cleaning projects, including window cleaning and carpet shampooing.
  • Ensure meeting rooms are cleaned and set up according to event function sheets.
  • Oversee deep cleaning schedules for meeting and function rooms.

Inventory & Cost Control

  • Maintain inventory of cleaning supplies, guest amenities, and linen stock; ensure adequate par levels.
  • Review the quality and delivery performance of external laundry services.
  • Assist in controlling departmental expenses and preparing the annual housekeeping budget.
  • Submit requests for repairs and maintenance of housekeeping equipment.
  • Prepare store requisitions and monitor par stock levels.

Guest Service & Quality Assurance

  • Conduct regular inspections of guest rooms, public areas, and back-of-house areas to maintain high standards.
  • Address guest complaints promptly and implement service recovery measures as needed.
  • Review guest feedback relating to housekeeping and take corrective action when required.
  • Reward and recognize employees for exceptional guest service and initiative.
  • Always ensure compliance with hotel standard operating procedures.

Communication & Coordination

  • Maintain strong communication with the Front Office and all other hotel departments.
  • Inform the Front Office of rooms ready for occupancy.
  • Coordinate with external vendors (pest control, laundry, outsourced services).
  • Print housekeeping-related reports and traces from the PMS.

Training & Staff Development

  • Support the Executive Housekeeper in training, coaching, and counselling staff.
  • Assist in developing staff skills to meet departmental goals and service standards.
  • Promote teamwork, efficiency, and adherence to hotel policies and procedures.

Qualifications

  • Certificate/Diploma in Hotel Management or related discipline.
  • Minimum 2 years' experience in a similar capacity within a hotel environment.
  • Good command of English, both written and spoken; pleasant appearance and demeanour.
  • Strong knowledge of housekeeping policies, room types, hotel service facilities, and departmental operations.
  • Demonstrated leadership abilities: initiative, problem-solving, decision-making, delegating, coaching, and achieving results.
  • Familiarity with VIP and special guest service requirements (e.g., turndown service, VIP amenities).

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