Technical Sales Support Engineer

9 hours ago

Puchong New Village, Malaysia KUKA Full time 60,000 - 120,000 per year

Key Responsibilities:


• Support the Customer Service and Sales teams in proposing the most suitable and cost-effective AMR (Autonomous Mobile Robot) solutions during the pre-sales stage.


• Review customer requirements and clarify technical specifications related to AMR systems, fleet management software, and integration scope.


• Provide technical advice to customers, channel partners, internal sales personnel, and engineers regarding AMR applications and system capabilities.


• Participate in technical meetings, product presentations, and solution discussions to support sales negotiations.


• Carry out feasibility studies, simulations, and layout planning using AMR configuration and simulation tools to determine the best solution for customer needs.


• Prepare and present solution proposals for both internal and external stakeholders.


• Maintain and update all AMR-related documentation and internal knowledge databases in a secure manner.


• Provide on-site technical support or troubleshooting when necessary.

Qualifications:

  • Candidate must possess at least a Diploma/Bachelor's Degree/Professional Degree in Engineering (Electrical/Electronic/Mechatronic/Electromechanical) or equivalent.
  • Experience in automation design, engineering drawing and engineering software
  • Knowledge in robotic applications or other automated systems is an added advantage
  • A pro-active and resourceful individual with excellent negotiation, communication, and motivation skills
  • Ability to communicate concisely, verbally and in writing, in English.
  • Willingness to travel to sites if required.
  • Ability to work under pressure.
  • Have good sense of time management and strong customer focus

Additional Information:


• Able to adapt to business trips and flexible work arrangements, accommodating to different working environments.

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