Assistant Manager, Front Office

Overview :The Assistant Front Office Manager (AFOM) is responsible for planning, organizing, coordinating, staffing, directing, controlling and evaluating all operations of the department.The Assistant Office Executive (AFOM) must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough...

Key ResponsibilitiesLead and supervise the Front Office team to deliver professional and warm guest serviceOversee check-in/check-out operations, reservations, and guest inquiriesHandle guest feedback and ensure prompt, effective resolutionCoordinate closely with Housekeeping, F&B, and other departments for smooth daily operationsManage front office budgets,...

Role DescriptionThe Guest Service Assistant serves as the first point of contact for guests, delivering exceptional service to ensure a welcoming and seamless experience. Responsible for managing check-ins, check-outs, reservations, and guest inquiries, the GSA plays a key role in upholding the hotel's service standards and creating positive guest...

Role DescriptionThe Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth service delivery and exceptional guest satisfaction. The role involves coordinating departments, managing guest issues and emergencies, and leading the operational team to maintain high standards and compliance with hotel policies. The ideal candidate has...

Requirement :Candidate must pursuing a Diploma/Degree in Hotel Management / Food & Beverage Management / Food Service or Catering Management / Hospitality Management / Front Office Operations / Housekeeping Operations / Hotel Management (BHM) or equivalent.Team player with excellent interpersonal and communication skills.Willing to learn new skills and...

1. Reception & Customer ServiceGreet visitors warmly and ensure they are attended to promptly.Answer, screen, and forward incoming calls in a courteous manner.Maintain the reception area to ensure it is clean, organized, and welcoming.Assist visitors in signing in/out and direct them to the appropriate departments.2. Administrative SupportHandle incoming and...

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.The Guest Experience Manager is responsible to assist the Front Office Manager in ensuring maximum guest satisfaction and guest experience in...

Benefit:Group Personal InsuranceMedical ClaimStaff Birthday Party/Festival CelebrationAnnual DinnerMeals ProvidedSport ClubStaff Rate for Hotel RoomThe Duty Manager is responsible for overseeing the daily operations of the Front Office department and ensuring the highest standards of guest service. This role involves supervising the front office team,...

Key Responsibilities:Oversee daily guest services and ensure a smooth check-in/check-out experience.Handle guest inquiries, special requests, and resolve complaints professionally.Monitor guest satisfaction and implement initiatives to improve service quality.Coordinate with Front Office, Housekeeping, and F&B to ensure seamless operations.Supervise and...

AFAA GROUP INDUSTRIES SDN. BHD. is hiring a Full time Human Resources Officer role in KUANTAN, Pahang. Apply now to be part of our team.Requirements for this role:Looking for candidates available to work:Mon morningTue morningWed morningThu morningFri morningSat morning2-3 years of relevant work experience required for this roleHR & Admin Officer Job...