Customer Care Officer- Maternity leave relief

23 hours ago


Senai Johor, Malaysia GN ReSound (Malaysia) Sdn Bhd Full time 40,000 - 60,000 per year

Customer Care Officer Responsibility:

  • Typically reports to the Customer Service Team Lead or Customer Service Manager
  • Under broad direction and some supervision executes day-day operational activities in defined area(s), pro-cesses and procedures key to business delivery and customer satisfaction ambitions, such as order entry, or-der management, customer calls or technical support
  • Acts as a liaison between sales and customers
  • Executes service level improvement as directed by direct manager
  • On-boarding of new hires
  • Provide training to new and current team members on systems, processes and product as assigned by Manager.
  • Monitoring and scoring of team member interactions with customers
  • Continuous coaching of all team members
  • Work with Supervisor to assist with setting of tone and direction of team
  • Serve as technical resource for other team members
  • In Supervisor's absence provide point of contact for team members to answer questions and resolve issues if applicable
  • Ensure implementation, adherence, and participation to Health, Safety & Environmental (HSE) procedures by applying to areas of responsibility.
  • To continuously contribute, develop and implement ideas that improve performance.

The Person

  • 3 - 5 years of work experience within Logistics & Operation or Supply Chain Management.
  • Education at Bachelor level or Degree Certificate
  • Good working attitude.
  • Good communication and coordination skill.
  • Fluent in English both in written and spoken.
  • Good computer skill.

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