Customer Care Officer- Maternity leave relief
23 hours ago
Customer Care Officer Responsibility:
- Typically reports to the Customer Service Team Lead or Customer Service Manager
- Under broad direction and some supervision executes day-day operational activities in defined area(s), pro-cesses and procedures key to business delivery and customer satisfaction ambitions, such as order entry, or-der management, customer calls or technical support
- Acts as a liaison between sales and customers
- Executes service level improvement as directed by direct manager
- On-boarding of new hires
- Provide training to new and current team members on systems, processes and product as assigned by Manager.
- Monitoring and scoring of team member interactions with customers
- Continuous coaching of all team members
- Work with Supervisor to assist with setting of tone and direction of team
- Serve as technical resource for other team members
- In Supervisor's absence provide point of contact for team members to answer questions and resolve issues if applicable
- Ensure implementation, adherence, and participation to Health, Safety & Environmental (HSE) procedures by applying to areas of responsibility.
- To continuously contribute, develop and implement ideas that improve performance.
The Person
- 3 - 5 years of work experience within Logistics & Operation or Supply Chain Management.
- Education at Bachelor level or Degree Certificate
- Good working attitude.
- Good communication and coordination skill.
- Fluent in English both in written and spoken.
- Good computer skill.
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