Customer Service Executive

8 hours ago

Ara Damansara Selangor, Malaysia Startek Malaysia Full time 30,000 - 60,000 per year

Join Our Dynamic Airline Customer Service Team 

Are you passionate about delivering top-notch customer experiences? Do you thrive in a fast-paced environment where you can make a real impact? If you have excellent communication skills and a love for the aviation industry, You might be the One

What We Offer:

  • Job Position: Customer Service Executive
  • Industry: Airline
  • Working Hours: 24 x 7 hours rotational shift, 5 working days per week
  • Location: Ara Damansara, Petaling Jaya (Nearby Ara Damansara LRT)
  • Salary: Monthly salary with minimum RM2500, plus attractive allowances

What You'll Do:

  • Handle inbound customer inquiries with professionalism and efficiency
  • Provide accurate information and resolve issues via email and calls
  • Assist passengers with bookings, flight changes, baggage claims, and more
  • Deliver world-class service with patience, empathy, and enthusiasm to ensure the highest customer satisfaction with the right procedures

Who We're Looking For:

  • Candidate must possess at least SPM
  • Proficient in Bahasa Malaysia and English (both spoken & written)
  • Able to work in 24 hours rotation shift
  • Prior customer service experience is a plus - but not required, familiarity with airline is a plus
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal abilities
  • Customer-focused with a positive attitude and team spirit

What You'll Get:

  • Competitive basic salary + Allowances
  • Leave Entitlement and Statutory Contribution
  • Dynamic and multicultural work environment
  • Continuous training and career growth opportunities
  • Be part of a globally recognized airline brand

If you have what it takes to soar with us, apply today and let your career take flight

Send your resume to or apply now in Jobstreet

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