customer service exec
8 hours ago
Company: SUMMERLAND
Location: Malacca
Are you friendly, responsible, and love creating great guest experiences?
Join our growing homestay team in Malacca
Job Responsibilities:
-Handle guests' enquiries and messages on Airbnb & other booking platforms
-Coordinate and send housekeeping team to units
-Monitor cleaning quality and ensure units are always guest-ready
-Back up housekeeping when needed (especially during peak seasons)
-Check units regularly to ensure everything is in good condition
-Arrange maintenance or contractors to fix wear & tear issues
Requirements:
-Good communication skills (English & Malay; Mandarin is a bonus)
-Possess own transport (for unit visits)
-Basic knowledge of Airbnb or hospitality work is a plus
Benefits:
- Competitive salary (based on experience)
- Travel allowance
- Fun & dynamic working environment
- Opportunity to grow with a fast-expanding homestay company
Let's build beautiful stays and happy guest experiences together
Job Types: Full-time, Permanent, Internship, Fresh graduate
Pay: RM2, RM3,000.00 per month
Benefits:
- Free parking
- Maternity leave
- Professional development
Work Location: In person
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